Checking Email Anywhere, Anytime Is the New Norm for U.S. Work Force

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  • Many employees use email for more than just communicating. Well over half (58 percent) use it as a means of storing and retrieving information.
  • Nearly two-thirds (62 percent) of respondents use specific folders to organize their email for easier access, and 29 percent of employees archive their email.
  • The oldest saved email by a survey respondent was received back in 1994.
  • Less than one-quarter (24 percent) of SMB employees said they use their email as a business intelligence tool, identifying a massive missed opportunity to extract value from email data.

The conventional, 9 a.m. to 5 p.m., five-day work week is a thing of the past for the overwhelming majority of workers at small to mid-sized businesses (SMBs), according to a new survey on work-related email habits. Due to the widespread availability and use of smartphones and tablets, email is more accessible than ever and, as a result, it has become deeply embedded in the daily workplace and personal lives of most employees. The independent, blind survey of 503 employees in SMB workplaces in the U.S. was conducted by Opinion Matters on behalf of GFI Software. The results highlight employee habits around email usage, including response frequency during the work day as well as after hours.


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