Checking Email Anywhere, Anytime Is the New Norm for U.S. Work Force

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  • Despite the growing use of instant messaging platforms, email dwarfs other forms of office communication. 44 percent of respondents use email at work more than any other communications format, with 28 percent relying primarily on the phone, 22 percent on face-to-face, and 6 percent on instant messaging.
  • Email is a constant presence in the lives of SMB employees during the workday. More than three-quarters (76 percent) of respondents said they typically reply to emails within one hour during work hours, with nearly one-third of them (32 percent) replying within 15 minutes.

The conventional, 9 a.m. to 5 p.m., five-day work week is a thing of the past for the overwhelming majority of workers at small to mid-sized businesses (SMBs), according to a new survey on work-related email habits. Due to the widespread availability and use of smartphones and tablets, email is more accessible than ever and, as a result, it has become deeply embedded in the daily workplace and personal lives of most employees. The independent, blind survey of 503 employees in SMB workplaces in the U.S. was conducted by Opinion Matters on behalf of GFI Software. The results highlight employee habits around email usage, including response frequency during the work day as well as after hours.


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