Best Practices of an Effective Project Management Office

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Resource loading, which is planning for and allocating a portion of an employee’s time to a project to ensure appropriate staffing, is utilized by The United Illuminating Company to help create a formalized planning process around project resources to ensure the right employees are staffed on the right projects. A project manager may work on five to seven projects at a time, all at different stages.

APQC, a leading proponent of knowledge management, benchmarking, and best practices business research, recently released the results of a new study — Effective Project Management Offices — which uncovers trends among a select group of best-practice project management offices (PMO). The best-practice organizations highlighted in the study provide structure, guidance, and oversight to achieve the maximum value from diverse portfolios of projects. They balance strategic needs, aligning development and improvement activities to the business goals and objectives of their organizations, with an emphasis on providing the hands-on skills, tools, and assistance which empower those leading individual projects.

The best-practice organizations examined in detail in the study include: Dell Services, DTE Energy Co., IBM, United Illuminating Company, and a multi-billion-dollar beverage manufacturer.

Effective Project Management Offices details 14 best practices demonstrated by the study participants, but four in particular stood out.


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