9 Critical Questions to Ask Your IT Service Provider

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High Availability

What is your model for high availability?

Data loss and IT outages can be catastrophic. According to the National Archives and Records Administration, 93 percent of companies that lost their data center for 10 days or more due to a disaster filed for bankruptcy within one year; 50 percent of businesses that had no data management within the same period filed for bankruptcy immediately.

You simply can't afford downtime due to an IT issue. That's why it's so important to ask prospective IT service providers about their model for high availability and how they'll ensure uninterrupted continuity of operations should a failure occur.

There are plenty of good reasons for outsourcing IT operations to a service provider, but doing so comes with inherent risk. Today's organizations are entrusted with customers' financial data and other sensitive information, so it's never been more important to carefully evaluate potential service providers.

A lot is at stake when it comes to IT management, especially around security practices, business continuity and disaster recovery, supporting a mobile workforce and more. After all, your IT operation is the backbone of your business. You simply can't afford to hire a provider that promises the world and doesn't deliver, or even worse, one that doesn't adhere to the right practices.

In this slideshow, Chris Messer, senior vice president of technology at Coretelligent, outlines the nine important questions organizations should ask prospective service providers to be sure they're getting the right business partner.

Chris Messer is senior vice president of technology at Coretelligent, a leading provider of comprehensive managed IT and private cloud services. Chris works with some of today's most advanced technologies, and he personally architected Coretelligent's geo-diversified private cloud - CoreCloud - as well as Coretelligent's global client monitoring systems. He advises organizations of all sizes on their IT strategies, and helps develop custom roadmaps for private, public and hybrid cloud deployments.

 

Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

 
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