7 Ways the Internet of Things Will Impact ITSM

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Centralize Purchases and Converge SAM and HAM

Assets are typically purchased through the procurement department, where they can easily be classified as IT and non-IT. However, this clear differentiation will blur in an IoT network, and all assets will have to be added to the CMDB for clarity. Therefore, the IT department will have to work with the procurement department to sort out assets. Another major consequence of the IoT is the convergence of software asset management (SAM) and hardware asset management (HAM) to support the transition of static, non-IT assets to IoT-enabled smart assets.

You've heard the hype. The Internet of Things (IoT) promises a world where virtually every object is interconnected via embedded sensors, software and electronics to collect and exchange data. Gartner predicts that, by 2020, the IoT will grow to 20.8 billion connected things with 7.2 billion of them used by businesses.

Regardless of the pace at which businesses adopt the IoT, ITSM will have to evolve to deal with IoT-driven changes such as more connected nodes, data points, and automation, all of which add complexity. In this slideshow, Ujjwal Sood, product analyst, ManageEngine, has identified seven ways in which the IoT will impact ITSM.

Ujjwal Sood is a product analyst at ManageEngine, a division of Zoho Corp. He works in the ITSM products division for the flagship product ServiceDesk Plus. He tracks emerging IT technologies and studies their impact and application in the IT service management context.

 

Related Topics : Blade Servers, Business Integration, Ethernet, LAN, Network Protocols

 
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