7 Ways the Internet of Things Will Impact ITSM

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Shifting Focus on CI Relationships Through the CMDB

As components (nodes) in the IT infrastructure start communicating with each other, their relationships come into focus. This visibility helps map the flow of information in the network, which is essential to understanding how a problem with one node affects the entire network. With the IoT, ITAM practices will become more focused on the relationships between configuration items (CIs) to achieve this high level of visibility, meaning that the configuration management database (CMDB) will become an integral part of ITSM.

You've heard the hype. The Internet of Things (IoT) promises a world where virtually every object is interconnected via embedded sensors, software and electronics to collect and exchange data. Gartner predicts that, by 2020, the IoT will grow to 20.8 billion connected things with 7.2 billion of them used by businesses.

Regardless of the pace at which businesses adopt the IoT, ITSM will have to evolve to deal with IoT-driven changes such as more connected nodes, data points, and automation, all of which add complexity. In this slideshow, Ujjwal Sood, product analyst, ManageEngine, has identified seven ways in which the IoT will impact ITSM.

Ujjwal Sood is a product analyst at ManageEngine, a division of Zoho Corp. He works in the ITSM products division for the flagship product ServiceDesk Plus. He tracks emerging IT technologies and studies their impact and application in the IT service management context.

 

Related Topics : Blade Servers, Business Integration, Ethernet, LAN, Network Protocols

 
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