6 Ways to Leverage Self-Service IT and Free Up Valuable Time

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Be a Role Model

Be a role model. Watch service desks proliferate.

There's a secret about service desks a lot of folks haven't thought of: they don't have to be just for IT. If your business has a legal, HR, finance or whatever team that gets a lot of inquiries, help them by setting up self-service options. Fifty-one percent of organizations have adopted or are planning to adopt IT service management outside of IT. Cut out the small questions, and offer employees a place to seek answers – you'll change how your company runs, and earn some well-deserved praise for it.

According to a recent survey conducted by the Help Desk Institute (HDI), 86 percent of IT departments said they felt pressure to show value to the business. With that kind of pressure, IT needs to think bigger about their direct impact on the business. Meaning IT must get out of the weeds – no more changing toner or addressing the same questions time and time again.

Self-service is the single most effective way for IT departments to elevate the level of support and help they provide. Moreover, self-service oriented companies save funds by helping consumers and employees help themselves when it comes to high-volume, low-risk requests. And, there is little downside. Consumers get an efficient, convenient experience by having smart, time saving integrations at their fingertips, without relying on a traditional high-touch model. 

In this slideshow, Atlassian provides six ways to alter IT support by harnessing what's trending in technology right now. By implementing industry best practices and focusing on tips that enable your team to work smarter, instead of harder, readers will leave with actionable insights they can integrate into their daily routines.

 

Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

 
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