6 Ways to Leverage Self-Service IT and Free Up Valuable Time

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Make It Easy

Make asking for help easy.

Asking for help should not be complicated. Provide a user-friendly option for customers, consumers and internal constituents. HTML forms are outdated. Consider Amazon or iTunes; the transactions are simple and the results are instant. An IT solution shouldn't be any harder. Today's best environments are filled with one-click buying, hashtags and @mentions. Self-service should be just that straightforward. Keep menus simple, requests instant, and dialogue clear.

According to a recent survey conducted by the Help Desk Institute (HDI), 86 percent of IT departments said they felt pressure to show value to the business. With that kind of pressure, IT needs to think bigger about their direct impact on the business. Meaning IT must get out of the weeds – no more changing toner or addressing the same questions time and time again.

Self-service is the single most effective way for IT departments to elevate the level of support and help they provide. Moreover, self-service oriented companies save funds by helping consumers and employees help themselves when it comes to high-volume, low-risk requests. And, there is little downside. Consumers get an efficient, convenient experience by having smart, time saving integrations at their fingertips, without relying on a traditional high-touch model. 

In this slideshow, Atlassian provides six ways to alter IT support by harnessing what's trending in technology right now. By implementing industry best practices and focusing on tips that enable your team to work smarter, instead of harder, readers will leave with actionable insights they can integrate into their daily routines.

 

Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

 
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