According to a recent survey conducted by the Help Desk Institute (HDI), 86 percent of IT departments said they felt pressure to show value to the business. With that kind of pressure, IT needs to think bigger about their direct impact on the business. Meaning IT must get out of the weeds – no more changing toner or addressing the same questions time and time again.
Self-service is the single most effective way for IT departments to elevate the level of support and help they provide. Moreover, self-service oriented companies save funds by helping consumers and employees help themselves when it comes to high-volume, low-risk requests. And, there is little downside. Consumers get an efficient, convenient experience by having smart, time saving integrations at their fingertips, without relying on a traditional high-touch model.
In this slideshow, Atlassian provides six ways to alter IT support by harnessing what's trending in technology right now. By implementing industry best practices and focusing on tips that enable your team to work smarter, instead of harder, readers will leave with actionable insights they can integrate into their daily routines.
With today's modern solutions, enterprises should be able to transform backup and recovery from a low-level legacy IT function to a modern function delivering continuity and value to the entire business. ... More >>
To mitigate the risks of shadow IT, organizations must demonstrate the necessary agility and high quality of complex service assurance that users are looking for. ... More >>
In order to attract Gen Z talent, employers will need to take into account that this group of the workforce may expect a different set of benefits. ... More >>