It's a common complaint across the enterprise: IT is too slow moving and far too restrictive to give corporate stakeholders, such as lines of business (LOBs), CMOs and employees, the tools they need to succeed in their jobs. However, the digital transformation that we are seeing many industries undergo is making this notion a little more complex. Easily accessible applications, lack of bring-your-own-device (BYOD) policies and free cloud services are giving employees the option to go around their IT departments and utilize alternative services. Thus, enterprises are essentially creating "shadow IT" organizations, in which their employees sidestep IT and create a digital transformation in and of themselves.
And this might sound like a great solution – employees are happy with their environments while their IT departments are none the wiser. However, creating a shadow IT organization is not without its flaws, especially when IT departments don't have complete visibility of their employees' systems. If they don't have full visibility, their companies are much more vulnerable to cybersecurity attacks, service outages and other risks that may threaten mission-critical applications.
In order to best mitigate these risks, IT departments need better insight into their users' traffic behavior so they can identify the cause of any threats. Furthermore, it's possible for IT to reverse these trends entirely and make CIOs and IT teams the go-to partners for what was previously considered shadow IT. To do this, however, they must first demonstrate the necessary agility and high quality of complex service assurance that users are looking for with the following six strategies, identified by Michael Segal, director of enterprise solutions, NETSCOUT.
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