6 Tips for Combating Shadow IT Once and for All

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Business Assurance Strategy

Develop a business assurance strategy to empower your team to deliver what your users require.

Business assurance is the process of guaranteeing the quality and performance of service delivery, mitigating corporate risk and optimizing operational efficiencies; it is essential for a company's overall success in our increasingly connected world. Enterprise IT departments need end-to-end visibility across physical, virtual and hybrid environments, thereby guaranteeing that IT functions are ensured. Through a holistic view of their systems, IT can also use a business assurance solution to address any challenges that arise through their companies' digital journeys, effectively allowing them to mitigate and manage any threats and service performance issues that arise. The pervasive monitoring associated with this strategy also allows IT to better meet risk and compliance obligations for all IT operations by effectively identifying service anomalies and their respective business risks and by helping to find the root cause of these anomalies.

It's a common complaint across the enterprise: IT is too slow moving and far too restrictive to give corporate stakeholders, such as lines of business (LOBs), CMOs and employees, the tools they need to succeed in their jobs. However, the digital transformation that we are seeing many industries undergo is making this notion a little more complex. Easily accessible applications, lack of bring-your-own-device (BYOD) policies and free cloud services are giving employees the option to go around their IT departments and utilize alternative services. Thus, enterprises are essentially creating "shadow IT" organizations, in which their employees sidestep IT and create a digital transformation in and of themselves.

And this might sound like a great solution – employees are happy with their environments while their IT departments are none the wiser. However, creating a shadow IT organization is not without its flaws, especially when IT departments don't have complete visibility of their employees' systems. If they don't have full visibility, their companies are much more vulnerable to cybersecurity attacks, service outages and other risks that may threaten mission-critical applications.

In order to best mitigate these risks, IT departments need better insight into their users' traffic behavior so they can identify the cause of any threats. Furthermore, it's possible for IT to reverse these trends entirely and make CIOs and IT teams the go-to partners for what was previously considered shadow IT. To do this, however, they must first demonstrate the necessary agility and high quality of complex service assurance that users are looking for with the following six strategies, identified by Michael Segal, director of enterprise solutions, NETSCOUT.

 

Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

 
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