6 Strategies for Being Successful with Social Collaboration

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Align with Business Objectives

Link collaboration initiatives to specific business objectives.

There are no universal social collaboration KPIs – the success of a collaboration solution will be measured by improving overall business performance. For example, companies typically focus on increasing revenue, scaling an organization, reducing employee turnover, increasing customer service satisfaction, and more. Any collaboration initiatives, in combination with the right business applications, should connect back to these metrics, demonstrating how the solution is relevant to employees' day-to-day tasks that improve the company's business objectives.  

Communication is vital to any business, but it is only one part of what it means to collaborate. There isn't a company or business that doesn't need its employees to interact with colleagues on a daily basis. These interactions are about getting employees together to share information, solve problems, make informed decisions, and ultimately work together to get their jobs done. It's important for enterprises to invest in technologies and applications that facilitate and provide a means for employees to easily connect and collaborate. Typically, an enterprise social collaboration solution can be used to do this, and when implemented correctly, can drive significant business value.

Enterprise social collaboration solutions are most successful when they contribute to business value and benefits that address company goals. To ensure successful initiatives, the technology needs to be woven into the current processes and systems or fill current gaps so it becomes a natural part of how people get their work done.

In this slideshow, SAP Jam has outlined six tips for successfully implementing collaboration solutions to derive maximum value.


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