5 Business Operations Transformed by Wearables

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Communication

Delivering important notifications and recommendations to smart watches is a simple and easy way to improve many factors at once: the quality and responsiveness of service, job satisfaction on the part of employees, and overall safety in mobile workforce professions. The ease of communication can, and should, be in both directions. If the mobile worker needs to follow a series of steps, it's much faster to say "next" or touch the wearable device and then glance at the next instruction than it is to interact with a smartphone or tablet after each step. Automated navigation through a complex set of instructions requires more than just advancing to the next screen.

Wearables technology can help close the gap between information and action by managing numerous challenges in workforce automation. Already, mobile has revolutionized business and now wearables and intelligent automation are furthering a redesign of interactivity among employees, assets, tools and customers. This includes providing employees in the back office, as well as those immersed in delivering in-field service, with job information, daily schedule information, and service request updates right at the tap on a smart watch.

To be sure, wearable devices are helping boost the convenience of mobility to a hands-free experience for field service professionals. Moreover, the addition of "intelligence" provides a massive multiplier to the impact of these devices on business operations. In this slideshow, Steve Smith, vice president of strategic verticals at ClickSoftware, shares five examples of how business processes can be improved with intelligent analytics through wearable devices.

 

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