5 Business Operations Transformed by Wearables

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Customer Service

Smart wearable technologies allow mobile workforces to provide a heightened customer-centric experience; for example, a cable technician might avoid ringing the doorbell because his watch informs him there may be a napping baby when he arrives. Simultaneously, customers now have even more clarity about the status of field service technicians, including arrival times, photos for safety, and insight into the tech's flexibility to handle additional requests while he or she is onsite.

Wearables technology can help close the gap between information and action by managing numerous challenges in workforce automation. Already, mobile has revolutionized business and now wearables and intelligent automation are furthering a redesign of interactivity among employees, assets, tools and customers. This includes providing employees in the back office, as well as those immersed in delivering in-field service, with job information, daily schedule information, and service request updates right at the tap on a smart watch.

To be sure, wearable devices are helping boost the convenience of mobility to a hands-free experience for field service professionals. Moreover, the addition of "intelligence" provides a massive multiplier to the impact of these devices on business operations. In this slideshow, Steve Smith, vice president of strategic verticals at ClickSoftware, shares five examples of how business processes can be improved with intelligent analytics through wearable devices.


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