Unified communications presents unique security challenges because it brings together disparate technologies. A unified communications system can include voice calls, online messaging, video, screen sharing and more. Each of those capabilities has a different security concern, and with the Internet being easier than ever to attack, companies must pay close attention to security and perform regular checks for risk and vulnerability. According to InformationWeek's 2014 State of Unified Communications, 65 percent of respondents deploying or planning to deploy unified communications say security or compliance worries have had no effect on their strategy.
It is critical for enterprises to be aware of all possible security risks, including DDoS attacks, and have security top of mind before employing these platforms. One solution for this is to partner with a network company with experience providing secure connections across multiple vendors' equipment and a wide range of deployment scenarios. For example, even if the hardware or systems that are used are capable of encryption, the underlying service provider networks should be certified to support the appropriate interconnections to ensure full compliance.
Unified communications (UC) services pull together a variety of communication platforms that can help organizations become more productive by offering frictionless access to the right information, in the right context, and at the right time. Enterprises are utilizing these platforms more than ever. In fact, according to a report by Osterman Research, UC adoption will continue to rise over the next couple of years. Today, 45 percent of users touch a UC system, whereas Osterman expects that number to rise to 68 percent in 2017.
With this growth, there is an essential need to develop and maintain viable solutions for the industry. Before success with a unified communication platform, companies must know what platform is best and best practices to enforce these systems into the culture of their company. To help with this issue, Tata Communications shares four things every company should think about before and while installing a unified communications system.