Top White Papers and Webcasts

  • Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …

  • You're now thinking about moving your content management to the cloud, and the tools you need are finally here. Jumpstart the transition by joining this conversation with Forrester's Principal Analyst, Cheryl McKinnon, and Box's VP of Enterprise Product Management, Rand Wacker, as they discuss the changing enterprise content management (ECM) landscape and reveal exclusive trends in the space. Watch this on-demand webinar to learn about the recent evolution of the ECM landscape, the future of ECM, and how to …