"ITIL" White Papers

White Papers Results

1. ITIL Version 3 and the IT Service Catalog

   [ White Paper ] Topic: ITIL

   Learn how the new service lifecycle approach in ITIL V3 will make it easier for IT to provide the right services to meet the demands of your business.

2. Simplifying Contact Center Technology

   [ White Paper ] Topic: ITIL

   Explore the features and benefits of Oracle’s leading edge, on-demand, single-vendor contact center solution.

3. Make ITIL Actionable with Comprehensive IBM Service Management Solutions

   [ White Paper ] Topic: ITIL

   Download this white paper to learn how comprehensive IBM Service Management solutions can help your organization compete in today’s marketplace.

4. ITIL V3 and the Service Lifecycle: The Missing Component

   [ White Paper ] Topic: ITIL

   This white paper examines ITIL V3, the Service Lifecycle, the benefits ITIL provides, ways to successfully implement ITIL V3, and what is needed to complete the Service Lifecycle.

5. Service Delivery: The Cornerstone of the ITIL Framework

   [ White Paper ] Topic: ITIL

   Discover how ITIL Service Delivery can help IT deliver the best possible services at a price any company can afford.

6. Do More With Less: Align IT to Maximize Business Value

   [ White Paper ] Topic: ITIL

   Join Ed Holub, a leading expert on IT operations, as he discusses solutions on how to do more with less and gain the maximum business value possible.

7. Doing More With Less: Server Consolidation Response Times

   [ White Paper ] Topic: ITIL

   This vidcast reviews how using a capacity planning tool can assist in planning and avoiding response times that violate service level agreements.

8. ITIL Version 3: Coming to Grips with Enterprise IT

   [ White Paper ] Topic: ITIL

   Take a more holistic approach toward IT service provision to achieve necessary levels of resilience, control, availability and quality of service.

9. The New Face of IT Service Management

   [ White Paper ] Topic: ITIL

   Read this analyst report to find out how a broader service-based approach can foster consistent and meaningful engagement between business and IT teams.

10. Support Implementation of ITIL-Based Processes with a Unified Approach to Managing Assets and Services

    [ White Paper ] Topic: ITIL

    Learn how to effectively manage IT changes, assets, personnel and service levels all while reducing costs.

11. Establish IT Infrastructure Library (ITIL) Processes to Align Your IT with Business Objectives

    [ White Paper ] Topic: ITIL

    These guidelines can help you effectively manage IT changes, assets, personnel and service levels all while reducing costs — going beyond simple IT asset management to deliver proactive IT business improvements.

12. Take a Holistic Approach to Business-Driven Security

    [ White Paper ] Topic: ITIL

    This white paper introduces actions that organizations can take to drive security efforts from a business and operational perspective and discusses how the right security products can help enable their success.