"Cost Containment" Articles & Interviews

Articles & Interviews Results

1. Managing Return on IT

   [ Guest Opinion ] Topic: IT Best Practices | Author: DougBrockway | Date Published: 11/19/2009

   In “The New Voice of the CIO, a recent report from IBM’s Institute for Business Value, one key concept is that IT success rests, in part, on raising the ROI of IT by simultaneously being both “savvy value creators” and “relentless cost cutters.”  One CIO quoted in the study says, “the balance...

2. The Dawning of the IT Automation Era

   [ Guest Opinion ] Topic: IT Best Practices | Author: KenJackson | Date Published: 11/10/2009

   Over the next five years, IT automation will overtake offshoring as the next major efficiency trend in IT. For many companies, offshoring has been a way to reduce IT costs by lowering the cost of labor and facilities. However, offshoring is demonstrating diminished returns as IT infrastructure...

3. VoIP Deployments: Check the Network First

   [ Article ] Topic: VoIP | Author: CarlWeinschenk | Date Published: 07/19/2007

   Before painting a house, a homeowner must decide what colors to use and make sure that the wood is in good condition. Skip those steps, and property value is sure to suffer. The same goes for VoIP: Prior to deploying gear, an appraisal of precisely what the platform will be used for and an...

4. Let's Get Real About RFID Benefits, Says System Integrator

   [ Article ] Topic: RFID | Author: AnnAll | Date Published: 08/07/2007

   RFID has been sold as a kind of cure-all for a variety of supply chain ills -- though the results haven't always produced the kind of benefits that early adopters might have liked. While office supply chain Staples was pleased with the results of a beta test in which RFID was used to track items...

5. Tough, but not Impossible, to Control Costs at Offshore Captives

   [ Article ] Topic: BPO | Author: AnnAll | Date Published: 11/29/2007

   Lots of publications -- including us -- have been pretty dismissive of captive centers, the wholly owned offshore facilities housing the business operations of foreign companies. In this June blog , we cited rumors that Citigroup planned to sell its Indian captive, Citigroup Global Services. To...

6. IT Research Analysts Are Independent but Stovepiped?

   [ Article ] Topic: IT Market Analysts | Author: DennisByron | Date Published: 10/30/2008

   According to spokespeople and others within the leading IT research firms, IT folks spend up to $2 billion a year on IT research and analysis. They base their estimates on analysis from Outsell, the research firm about IT research firms (and the rest of the information industry). Outsell itself has...

7. Contact Centers Still Perform Poorly

   [ Guest Opinion ] Topic: Contact Center Solutions | Author: VentanaResearch | Date Published: 10/08/2007

   By Richard Snow Summary These days, contact centers are one of the most important interfaces between companies and their customers. Providing superior service can lead to more satisfied and loyal customers, and as a result more business. Conversely, failing to satisfy them can reduce the...

8. Toe in the Cloud: Tighter IT Budgets Lead Business and IT to Ease into Cloud Hosting

   [ Guest Opinion ] Topic: Cloud Computing | Author: JohnEngates | Date Published: 07/30/2009

   No one is immune to the effects of these tough economic times … especially not the IT department. IT resources are being stretched thin and CIOs are being asked to do more with less. Many times these same CIOs are being asked by the CFO, “I’ve read about the cloud computing thing...

9. Business Metrics Are in Demand

   [ Guest Opinion ] Topic: Cost Containment | Author: VentanaResearch | Date Published: 09/11/2009

   Our benchmark research found that business metrics for a broad range of areas are very important in participating organizations. Significant numbers of participants told us that metrics about profitability (cited by 65 percent of research participants), operations (62 percent), financials (58...

10. Four Simple Ways to Reduce Tech Support and Help Desk Costs

    [ Guest Opinion ] Topic: Help Desk | Author: ScottGordon | Date Published: 09/15/2009

    If you are looking for areas in your business where you can “trim the fat,” you are not alone – many companies are in a similar position. Taking a closer look at ways you can reduce the costs associated with your in-house tech support and help desk is a great place to get...

11. Reducing Storage Costs Without Compromising on Quality

    [ Guest Opinion ] Topic: Cost Containment | Author: RichardBlanford | Date Published: 09/29/2009

    Given the current economic climate, IT departments, like everyone else, are under pressure to reduce costs. However, can they do this without compromising on data security or quality of service? I believe that they can, provided that they focus on three key areas. As a matter of urgency, they...

12. Embracing Tokenization: Payment Without Pain

    [ Guest Opinion ] Topic: Data Security | Author: LarryWine | Date Published: 10/02/2009

    Today, it’s expected that merchants accept electronic payments. It’s more than expected that those payments are secure. No data leaks or breaches of any kind. The reality is many companies don’t truly understand the security vulnerabilities that electronic payments present…...