"Call Centers" News

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1. TV Expose' Highlights Offshore Data Theft

   [ News ] Topic: Offshoring | Author: KimMays | Date Published: 10/22/2009

   British television station ITV's "Tonight" program recently exposed a company in India where call center employees were selling confidential British medical and financial data for as little as "five bucks" a piece, says V3.co.uk . The data was often sold to companies for cross-selling and...

2. Salesforce.com, Cisco Team up on Cloud-Based Call Center Tech

   [ News ] Topic: Call Centers | Author: SusanHall | Date Published: 10/05/2009

   Salesforce.com and Cisco are teaming up to offer cloud-based call center technology to small and midsize businesses, reports PC World . The Customer Interaction Cloud, designed for companies with 30 to 300 call-center agents, ties together Salesforce.com's contact center software and...

3. Mixed Ratings for Mobile Banking

   [ News ] Topic: IT Market Analysts | Author: SusanHall | Date Published: 09/11/2009

   A report card on the user-friendliness of the mobile banking efforts of 29 institutions conducted by  ABI Research found a mixed bag of results, reports Computerworld . Some regional banks scored highly, while some national institutions were given less-than-stellar marks. This press...

4. Verizon Looking at More Job Cuts

   [ News ] Topic: Verizon | Author: SusanHall | Date Published: 09/11/2009

   Verizon plans job cuts beyond the 16,000 previously announced. CNNMoney.com quotes Verizon CFO John Killian saying : We realized that we need to do more and in an accelerated pace. The company has eliminated 8,000 positions in the past year and plans 8,000 more by year's end as it moves away...

5. Salesforce.com Makes Customer Service More Social

   [ News ] Topic: Salesforce.com | Author: SusanHall | Date Published: 09/09/2009

   Salesforce.com is revamping its Service Cloud customer-service applications to include ways to provide service besides traditional call centers, reports v3.co.uk . It's adding features for Twitter and Facebook and a service called Answers modeled on Yahoo Answers to address customer...

6. Report Finds Improvement in Cellular Customer Service

   [ News ] Topic: Customer Service | Author: SusanHall | Date Published: 08/14/2009

   Alltel, T-Mobile, and Verizon were ranked the top wireless carriers in customer service in J.D. Power and Associates' latest study, reports InformationWeek . For the report , 12,000 people were surveyed about the quality of customer service they received either on the phone, in a retail...

7. Broadband Finally Comes to East Africa

   [ News ] Topic: Broadband Services | Author: AinsleyJones | Date Published: 07/24/2009

   The broadband revolution has finally come to East Africa. A 10,625-mile undersea cable links up South Africa, Tanzania, Kenya, Uganda and Mozambique with London, Marseille and Mumbai. The project took two years and $600 million to complete, reports The Christian Science Monitor . The SEACOM- ...

8. Good Governance Key to Offshoring

   [ News ] Topic: Offshoring | Author: SusanHall | Date Published: 06/08/2009

   Offshoring IT work won't save you money if your internal governance is weak , experts said last week at the Forrester IT Forum in Berlin. Analyst Euan Davis told Computing.co.uk . If businesses can’t specify what they want or craft service-level agreements effectively, they will lose...

9. Surprise! Egypt Wins in Sponsored Study of Outsourcing Destinations

   [ News ] Topic: Call Centers | Author: SusanHall | Date Published: 04/22/2009

   A report on the future of outsourcing finds Egypt the big winner in its look at up-and-coming destinations, reports Computerworld . The study "Beyond BRIC" was conducted by the London School of Economics Outsourcing Unit but commissioned by the Information Technology Industry Development...

10. Bank of America Hiring Abroad

    [ News ] Topic: Call Centers | Author: SusanHall | Date Published: 04/22/2009

    So much for limiting the foreign workers that bailed-out banks can hire. Though some senators were pushing for a total ban, the final legislation just made it harder for these financial institutions to hire H-1B workers. We reported earlier that some banks were still hiring foreign workers,...

11. Delta Nixes its India Call Centers

    [ News ] Topic: Call Centers | Author: SusanHall | Date Published: 04/20/2009

    Delta Air Lines is bringing its call centers back to the United States, a continuing trend among U.S. businesses. The Atlanta Journal Constitution quotes Delta CEO Richard Anderson as saying: customer acceptance of call centers in foreign countries is low and our customers are not shy...

12. Sallie Mae Bringing 2,000 Jobs Back to U.S.

    [ News ] Topic: Staff Recruiting and Retention | Author: SusanHall | Date Published: 04/06/2009

    Student loan company Sallie Mae plans to bring its operations back from offshore locations , adding 2,000 jobs in call centers, information technology and operations support during the next 18 months, reports Reuters . Analysts called the move by SLM Corp, as it's legally known, an effort to...