"CRM Solutions" More From the Web

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1. Mobile CRM Not Quite There Yet

   [ Summary ] Topic: CRM Solutions | Date Published: 12/01/2008

   Mobile CRM is still very much a work in progress. A number of offerings are available, but poor coverage can lead to repeated interactions and frustrated customers. As coverage and tools expand and improve, so too will the attitudes of users.

2. Costco.com Suffers Holiday Meltdown

   [ Summary ] Topic: e-Commerce | Date Published: 11/28/2007

   A typical Costco transaction takes about 18 seconds, but Costco.com customers had to wait up to 200 seconds for their transactions on Cyber Monday. CompUSA, Toys R Us and TigerDirect also joined Costco in performance issues.

3. Shift in CRM Consulting

   [ Summary ] Topic: CRM Solutions | Date Published: 10/01/2008

   The emergence of software-as-a-service has changed the landscape for CRM consultants. As a result, the role of consultants has shifted from technology to operational top-down management. Value-added services are becoming the name of the game, according to this article.

4. CRM Making Adjustments for Customers

   [ Summary ] Topic: Technology Evaluation | Date Published: 10/08/2008

   The financial crisis is turning consumers into customers, according to this piece. The CRM marketplace has been tailored to cater to customers for a few years and is well-positioned to deal with the decrease in consumers and increase in customers.

5. Salesforce Updates Mobile CRM for IPhone

   [ Summary ] Topic: CRM Solutions | Date Published: 06/19/2009

   Salesforce.com has updated its Salesforce CRM mobile application for the new iPhone 3.0 OS. With the updates, users can cut, copy, paste and clone records, as well as manage schedules and tasks via the new calendar feature.

6. SAP Removes 'Hybrid' from CRM 2007

   [ Summary ] Topic: CRM Solutions | Date Published: 12/06/2007

   SAP has decided against using the term "hybrid" to describe its deployment model for its CRM on-demand software. The company says the idea was too confusing and failed to increase sales.

7. Salesforce to Salesforce Revolutionizes Company Information Sharing

   [ Summary ] Topic: CRM Solutions | Date Published: 12/07/2007

   Salesforce.com introduced Salesforce to Salesforce, empowering Salesforce customers to click, connect and share data with their partners on-demand. Salesforce.com customers will be able to securely connect and share information between individual Salesforce.com deployments with the click of a...

8. Microsoft Aiming to Challenge Salesforce.com

   [ Summary ] Topic: CRM Solutions | Date Published: 12/07/2007

   Microsoft wants its CRM 4.0 release Titan to challenge Salesforce.com's on-demand development platform. What Microsoft will offer with Titan is an on-demand, multitenant application development platform. What's not clear yet is how mature those capabilities will be. According to this piece,...

9. CRM Predicted to Double by 2012

   [ Summary ] Topic: CRM Solutions | Date Published: 01/03/2008

   According to Datamonitor, the CRM software market will double in size by 2012. Datamonitor says the growth will be due to increased CRM deployment and the flexibility offered by the on-demand model.

10. Microsoft to Make CRM Push

    [ Summary ] Topic: CRM Solutions | Date Published: 01/03/2008

    In an interview, general manager of Microsoft Dynamics CRM Brad Wilson discusses how Microsoft's vision of CRM has succeeded so far. Wilson says in 2008 the company will roll out version 4.0 and ramp up CRM Live in North America.

11. Candidates Put Service Model on Campaign Operations

    [ Summary ] Topic: SaaS | Date Published: 01/29/2008

    Presidential candidates Mitt Romney and Ron Paul may get Election 2.0 bragging rights for putting a service-model template on top of campaign online operations. Salesforce.com's Dan Burton says running a campaign is like running a business, which is why the company began pushing CampaignForce in...

12. JPMorgan Chase Opts for Custom CRM

    [ Summary ] Topic: CRM Solutions | Date Published: 02/01/2008

    In this interview, Ken Jannsens discusses why JPMorgan Chase shifted from a packaged CRM suite to an in-house custom solution. The switch took the company a year to execute. Jannsens says the custom solution has increased functionality for users and provided cost efficiencies.