"CRM Solutions" Blogs

Blogs Results

1. Are We Any Closer to End-to-End CRM?

   [ Blog ] Topic: CRM Solutions | Author: AnnAll | Date Published: 01/19/2007

   CRM has taken its share of knocks over the years. For a time, it was a kind of enterprise "black sheep" that wasn't referred to fondly, when it was referred to at all.       Yet some, including Beagle Research Group blogger Denis Pombriant, are saying that 2007 will be the year that CRM providers...

2. Plenty of Chatter on Salesforce's Chatter

   [ Blog ] Topic: Salesforce.com | Author: AnnAll | Date Published: 11/18/2009

   Marc Benioff, you are so busted. Though the Salesforce.com CEO is "waxing over Twitter" at the Dreamforce conference currently under way in San Francisco, tweets ZDNet blogger and Asuret CEO Michael Krigsman, he doesn't use it much himself . Benioff has only updated his account 25 times...

3. Getting Real About Real-Time CRM

   [ Blog ] Topic: CRM Solutions | Author: AnnAll | Date Published: 08/08/2006

   We'd like to thank Martin Schneider, a senior analyst at the 451 Group, for voicing an opinion that we have long held: Just how real is "real time" anyway and, perhaps more important, who really needs it? In an interview with IT Business Edge editor Mike Stevens, Schneider's response to a...

4. It (Finally) May Be Time for CRM

   [ Blog ] Topic: CRM Solutions | Author: AnnAll | Date Published: 08/23/2006

   Remember those old wine commercials with Orson Welles intoning that "we will sell no wine before its time"? The same cannot be said for enterprise software vendors. Hard to blame them, really. Everybody has to make a living. And they usually find a perfect enabler in companies looking for a...

5. Financial Services Industry Banks on SOA for Added Agility

   [ Blog ] Topic: SOA | Author: AnnAll | Date Published: 02/16/2007

   I generally take articles that describe early technology adoption with a healthy dose of salt. Such articles are typically heavy on analyst and vendor speculation and light an actual user experience. I am making an exception for this CIOUpdate piece which describes banks as early adopters of...

6. Wish List for Mobile CRM

   [ Blog ] Topic: CRM Solutions | Author: AnnAll | Date Published: 06/06/2007

   Though not many business types are fond of paperwork, it gets an especially negative reaction from sales people. After all, the more time you spend filing reports, the less time you have for schmoozing prospects and making pitches. Is it any wonder, then, that these folks are clamoring for...

7. Companies Want to Fix CRM Mistakes in 2008

   [ Blog ] Topic: CRM Solutions | Author: AnnAll | Date Published: 04/09/2008

   Back in January, I blogged about healthy outlooks for CRM growth in 2008 from two research firms, Datamonitor and KensingtonHouse. Now there's a third such forecast , from CSO Insights. Writing on destinationCRM.com , CSO Insights partner Jim Dickie reports that 70 percent of the...

8. My CyberTwin: The First Step to Skynet?

   [ Blog ] Topic: CRM Solutions | Author: LoraineLawson | Date Published: 04/10/2007

   If it's been a while since technology frightened you, then bepob over to My CyberTwin . This site allows you to create an electronic twin that can -- get this -- chat online on your behalf 24/7. The parent company -- Relevance Now -- offers a prototype named CyberTwin Erica, but you have...

9. Real-Time Mania

   [ Blog ] Topic: Extract Transform and Load | Author: LoraineLawson | Date Published: 11/20/2006

   Talk about Freakonomics! If the specter of having to provide investors with real-time data doesn't cause CIOs to freak out, what will? This idea was proposed last week by the International Audit Network, an industry group that includes Deloitte, KPMG and Ernst & Young, and who knows whether...

10. Measuring CRM ROI Is a Tough, but Necessary Task

    [ Blog ] Topic: CRM Solutions | Author: AnnAll | Date Published: 03/05/2009

    Confession: I go through life thinking "well, duh" a lot more than an adult probably should. This makes me wonder if I am too hard on people. (To my credit, I've at least learned to think this rather than saying it out loud.) It was certainly my reaction in December, when I wrote about...

11. What to Do When Process Improvement Hits a Wall

    [ Blog ] Topic: Business Process Management | Author: AnnAll | Date Published: 08/03/2009

    You can automate your organization to enhanced efficiency, but only to a point. A belief that process automation can solve everything has resulted in business process improvement process hitting a wall , writes David Mitchell, CEO of business process management software provider Global 360 in...

12. Indiana: Expecting Too Much of Self-Service Applications

    [ Blog ] Topic: Customer Service | Author: MikeVizard | Date Published: 10/16/2009

    It’s always hard to say just what factors leads a customer to cancel a major project with a vendor. But the news that the state of Indiana has canceled a $1.34 billion contract with IBM to automate much of the services associated with managing the state welfare system smacks of a classic case...