"ITIL" More From the Web
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Getting Started on ITIL v3
This piece provides a little history on ITIL before delving into the third iteration of the IT best practices framework. ITIL v3 brings many of theories in v2 to life. User experiences back up five suggestions on how to best utilize ITIL v3.
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Adopting ITIL
The Information Technology Infrastructure Library can teach you what you should be doing to align IT goals with your business. ITIL is a framework of IT best practices that has something for everyone. Although adopting ITIL involves a lot of work, it is not terribly complex, says this article,...
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IT Execs Seeking to Better Align IT and Business
According to a CA survey of 300 CIOs and other top IT executives, 74 percent said they believe better prioritization of IT spending based on business needs is a critical IT management goal. Sixty-five percent said the number one success factor in IT/business alignment is standardization of policies...
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U.S. CIOs Use ITIL, But Don't Think They've Mastered It
According to a survey by Dimension Data, almost 60 percent of U.S. CIOs say they are using ITIL. However, less than 10 percent consider themselves proficient, saying training costs and a lack of internal resources limit adoption.
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Shoosmiths Makes Case for ITIL
National law firm Shoosmiths decided to use ITIL to improve its quality of service. Following ITIL training, Shoosmiths reported an improvement in call resolution from 60 percent in March 2007 to 76 percent by December.
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SOA and the Strategic CIO
Strategic CIOs can take a page from ITIL when it comes to successfully implementing service-oriented architecture. According to this column, both require a top-down approach to render benefits. It's also important for CIOs to look at SOA as a strategy and not a technology.
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Data Warehousing for Business Intelligence
Comprehensive storage solutions for better data access and retrieval, leading to better-informed business decisions.
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Power Supply Solutions
Comprehensive power protection solutions.
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Data Management
Data management tips and techniques that insure ease of access, comprehensive security and absolute privacy for your invaluable company information.
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Applications for Mid-size Businesses
Applications that mid-sized businesses can use to improve operational efficiency, accelerate growth, and maintain profitability.
ITIL V3 Foundation - Complete Certification Kit
Enhance your IT career by getting your ITIL Foundation Certificate. It's fast and easy with this complete resource. The 186-page eBook and companion online training course is guaranteed to help you pass the ITIL exam.
The ITIL® Starter Kit
Download a complete collection of fact sheets, reading material, illustrated models and worksheets that will help you and your organization quickly understand and implement ITIL disciplines.