"ITIL" Blogs

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1. The Road to ITIL Maturity Can Be Rocky

   [ Blog ] Topic: ITIL | Author: AnnAll | Date Published: 11/11/2009

   With its emphasis on "continuous" improvement, ITIL is a journey, not a destination. Maybe this is why so many IT organizations seemingly struggle with it. They're like the impatient dad who wants to get on the road, eschews taking breaks and hates having business executives constantly asking, "Are...

2. All Is Well in ITIL Universe

   [ Blog ] Topic: ITIL | Author: AnnAll | Date Published: 02/23/2007

   As the release date for the new version of IT Infrastructure Library (ITIL) approached, Gartner warned late last year that tensions between three companies that issued accreditation exams could lead to development of an alternate ITIL scheme. This could obviously confuse ITIL users, some of...

3. ITIL Can Help Companies Improve Storage Processes

   [ Blog ] Topic: ITIL | Author: AnnAll | Date Published: 07/25/2007

   Lots of folks seem to have high expectations for the newly updated version of the IT Infrastructure Library (ITIL). In an interview with IT Business Edge, ITIL: Change Is Gonna Do You Good , Mark McManus of Computer Economics says that Version 3 of ITIL, released in late May, "provides a more...

4. The Growing Need for Virtual Management

   [ Blog ] Topic: Virtualization | Author: ArthurCole | Date Published: 02/23/2009

   IDC released a survey this week backing up what we at ITBE have been saying for quite some time: that once the initial blush of virtualization has faded, there needs to be some serious thought given to managing the new virtual environment. The research organization recently polled 100 North...

5. ITIL Definitely 'Happening,' Say CIOs

   [ Blog ] Topic: ITIL | Author: AnnAll | Date Published: 08/17/2009

   I’ve written a fair amount about the IT Infrastructure Library (ITIL) over the past few years, including back in May when I wondered whether the tough economy would drive or derail ITIL initiatives . I have to say I’d never really thought of it as “hype.” After all, it’s been around for more...

6. Tear Down These IT Walls

   [ Blog ] Topic: Business Processes | Author: MikeVizard | Date Published: 09/24/2009

   The biggest issue with IT today is that the entire way we think about IT is as a series of loosely coupled technologies that somehow can be magically managed in isolation from each other. Any time anybody talks about IT today, they are usually talking about some subset of the whole. For example,...

7. Heaven Help IT as Workers Take Hardware into Own Hands

   [ Blog ] Topic: Help Desk | Author: AnnAll | Date Published: 05/14/2007

   How do you feel about your company's help desk -- love it or hate it? If you are like a lot of folks, the honest answer may be "yes" on both counts. I have an adversarial relationship with my PC and limited tech skills for dealing with any problems that arise. I suspect these qualities make...

8. ITIL Is for SMBs, Too

   [ Blog ] Topic: ITIL | Author: AnnAll | Date Published: 01/07/2008

   Many people believe that the need for process improvement efforts, especially highly structured ones like the IT Infrastructure Library (ITIL), increases along with the size of a business. An understandable assumption, considering that most of the case studies detailing such efforts tend to...

9. New ITIL to Put Increased Emphasis on the Business

   [ Blog ] Topic: ITIL | Author: AnnAll | Date Published: 11/27/2006

   One of the most important points about IT service management -- or just about any aspect of IT, for that matter -- is that it needs to be less about technology and more about the business. More specifically, it needs to be about IT making it easier to execute business strategy. So it's not too...

10. Who Needs Best Practices?

    [ Blog ] Topic: IT Best Practices | Author: AnnAll | Date Published: 01/12/2007

    At first blush, it's hard to find any downside in trying to be the "best" at anything. Unless you are talking about IT operations, say some experts. In an interview with IT Business Edge, Michael Warrilow , managing director of advisory firm Hydrasight, says CIOs would be wise to view best...

11. ITIL's Popularity Continues to Grow

    [ Blog ] Topic: ITIL | Author: AnnAll | Date Published: 03/19/2008

    When I last blogged about the IT Infrastructure Library (ITIL) in October, I noted that many observers were predicting a year of accelerated adoption for ITIL in 2008, especially in North America. Lots of CIOs in the U.S. believe ITIL can help them improve IT operations and offer a...

12. ITIL v. 3 Promotes Idea of Service Management Lifecycle

    [ Blog ] Topic: ITIL | Author: AnnAll | Date Published: 05/07/2008

    With maturity comes growing pains. That appears to be the case with the IT Infrastructure Library (ITIL), a framework for best practices in IT service delivery that was updated in a new version released last summer. The new version created "a lot of commotion," says Brenda Iniguez, a certified...