"ITIL" Articles & Interviews

Articles & Interviews Results

1. Taking an Incremental Approach to ITIL Adoption

   [ Interview ] Topic: ITIL | Author: AnnAll | Date Published: 11/05/2009

   Ann All spoke with Patrick Bolger, chief marketing officer of Hornbill , a provider of service management software. Hornbill collaborated with Ken Turbitt of the Service Management Consultancy Group Ltd to prepare a survey on ITIL adoption. Also contributing to the survey were the IT Service...

2. ITIL and the Big Bang Theory

   [ Guest Opinion ] Topic: ITIL | Author: ChandraCallicutt | Date Published: 09/14/2009

   How to take daily chaos and create sound process The Big Bang theory is oftentimes met with both scrutiny and open curiosity. A theory by its own definition has yet to be proven, however, the defined principles of the theory are concrete. On the other hand, the ITIL Framework has been tested...

3. ITIL Brings Business Perspective to IT

   [ Article ] Topic: ITIL | Author: AnnAll | Date Published: 07/24/2007

   While just about everyone can agree that aligning IT with the business is important, few folks seem to know how to make it happen.  And while the IT Infrastructure Library (ITIL) does promise improved alignment, it doesn't offer a specific set of instructions on how to achieve it. The third and...

4. New Version of ITIL Should Ease Implementation

   [ Article ] Topic: ITIL | Author: AnnAll | Date Published: 08/21/2007

   Interest in the IT Infrastructure Library (ITIL) appears to be growing strongly, especially in North America, where advisory firm Computer Economics predicts that the adoption rate for ITIL will rise from 26 percent in 2006 to 45 percent in 2008. But adoption won't come without challenges. As ...

5. Trying to Clear up the Business Service Management Confusion

   [ Article ] Topic: IT Best Practices | Author: AnnAll | Date Published: 10/26/2007

   Is one company's performance management simply service management by another name? Does it matter what you call it, as long as the end result is a better business? These were some of the questions buzzing around my head after two interviews I conducted, one with Lisa Erickson-Harris, a research...

6. In EAM, the Keyword Is Enterprise

   [ Article ] Topic: Strategic Planning | Author: DennisByron | Date Published: 11/21/2008

   This article looks at the category of enterprise architecture management tools, where they fit in the range of software available in the market, and why IT staff might consider adding one to their software portfolios. When some IT folks read the term “enterprise architecture management” (EAM),...

7. Will Tough Economy Drive or Derail ITIL Initiatives?

   [ Article ] Topic: ITIL | Author: AnnAll | Date Published: 03/09/2009

   As a CIO, you likely understand the value of making your IT processes more consistent and repeatable, a primary objective of the IT Infrastructure Library (ITIL) framework. But will you be able to convince your CFO? While process standardization is a worthy goal, it’s not easy to quantify, and...

8. Getting the Most out of Your CMDB

   [ Interview ] Topic: Configuration Management | Author: ArthurCole | Date Published: 06/05/2006

   Arthur Cole spoke with Brian Emerson, senior solutions marketing manager, Atrium technologies, and John McKenny, director of marketing for mainframe service management, BMC Software . Cole : Your approach to the configuration management database (CMDB) is that it should contain only select...

9. Best Practices or 'Good Enough' IT?

   [ Interview ] Topic: IT Process Management | Author: AnnAll | Date Published: 01/12/2007

   Ann All spoke with Michael Warrilow, managing director of Hydrasight , an advisory firm that serves the strategic information needs of private enterprises, government departments and technology vendors in the Asia Pacific region, coaching and advising organizations to make better decisions...

10. ITIL v. 3: More Business Guidance, but the Core Remains the Same

    [ Interview ] Topic: ITIL | Author: AnnAll | Date Published: 08/17/2007

    Ann All spoke with Nigel Arbery, practice leader for IT service management for Getronics , an international provider of IT services and solutions. Applying its expertise in workspace management, applications, and consulting and transformation services, Getronics helps organizations raise their...

11. Desire for Enhanced Visibility Drives Increased Interest in CMDB

    [ Interview ] Topic: Change Management | Author: AnnAll | Date Published: 10/05/2007

    Ann All spoke with Kurt Milne, managing director of the IT Process Institute , an independent research organization that exists to support the membership of IT operations, security and audit professionals. Its mission is to identify practices that are proven to improve the performance of IT...

12. Adding Smarts to System Management

    [ Interview ] Topic: ITSM | Author: AnnAll | Date Published: 10/26/2007

    Ann All spoke with Nicola (Nick) Sanna, president and CEO of Netuitive , a provider of self-learning performance management software. Netuitive’s products automate the deployment and administration of business service management (BSM), enabling organizations to guarantee service levels and...