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In This Issue
The
medical industry uses a wide variety of mobile technologies
in patient care and back-end fulfillment.
Top Insights
More
Room to Roam: New Technology Provides Far-reaching Wireless
Connections
Seattle
Times: This story says assumptions that Wi-Fi may be replaced
by newer WiMax technology probably are inaccurate. WiMax,
which is backed by Intel and other powerful companies, is
designed to cover wide geographic areas with relative ease,
while Wi-Fi covers smaller spaces with far greater bandwidth.
WiMax and Wi-Fi therefore could work together because they
do complementary things. For instance, WiMax could replace
expensive T-1 lines as the backhaul media to take Wi-Fi signals
to Internet points-of-presence.
Read
the article.
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ADDITIONAL
READING:
Wireless NewsFactor: Then
There's UWB, WiMax, wOzNet ...
The theme of this story is a good one: That various
emerging technologies are going to nip at the heels
of the incumbent, Wi-Fi. It describes three:
WiMax, ultrawideband (UWB) and Apple co-founder Steve
Wozniak's Wheels of Zeus. The story makes the point
that Wi-Fi is overwhelmingly popular because it started
as a grassroots movement, while the wannabes are being
championed in the more traditional top-down manner.
Regardless, IT managers or CIOs thinking about the
future
need to leave wiggle room in their plans for possible
alternatives to Wi-Fi.
wireless.itworld.com: Vendors,
Carriers Eye WiMax Wireless Broadband
An overview of how WiMax may develop. WiMax —
the 802.16 family of protocols — will start with
802.16d. It will provide backhaul for wireless base
stations and as an alternative to DSL and cable modems.
It's likely that 802.16d will offer 2 Mbps to business
and 300 to 400 Mbps to individuals. The next flavor
of WiMax, 802.16e, will be mobile. Intel, a big backer
of WiMax, expects 802.16d to be available this year
and certification to start in 2005. The 802.16e standard
likely will be ready when the early 802.16d chips are
shipping. This story, a report from the Wireless Communications
Association (WCA) International Technical Symposium
& Business Expo in mid-January, says some players
are concerned about the length of the standardization
process.
BusinessWeek: Intel
This is a status report on Intel and Craig Barrett,
its chief executive officer. Barrett, with a bit more
than a year to go before relinquishing the CEO title,
is aggressively trying to grow Intel's success beyond
computers. Though the main targets are in the consumer
electronics sector, mobile workforces clearly will be
impacted. Intel is high on WiMax because its ubiquitous
coverage and low cost can make it a linchpin of the
overall strategy. It will be a difficult game, however:
Many carriers already have fiber and coax in place to
do the jobs for which WiMax is best suited. Thus, the
company will have to attract carriers without expansive
installed infrastructure and work in rural areas where
wired infrastructure is harder to justify.
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Power Management for Developers and Administrators
Mobilized
Software: This story is a bit technical, but it
is on a very important topic: the challenge of power
management
in mobile devices. The piece points out that Moore's Law —
the dictum that microprocessor power doubles every 18 months
— doesn't apply to batteries. This means that the same
types of batteries folks have been using for years —
perhaps with a few subtle tweaks — are driving more
voracious devices. This story explores ways to cut the demands
put on mobile device batteries. While much of the content
is most useful for enterprise engineers who configure traveling
workers' devices, there are some good general ideas, such
as turning off the backlight and removing unnecessary peripherals.
Read
the article.
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ADDITIONAL
READING:
Laptop Batteries Guide: In
Depth Information on Laptop Computer Batteries and
Much More
Despite the name, this site covers all mobile devices.
It offers information on many battery-related topics,
including how to extend their life, care for them, benchmark
performance and troubleshoot. There is Centrino-specific
information and data on lithium ion and fuel cell, as
well as info about specific types and brands.
Neah Power: Will
Fuel Cells Replace Batteries In Mobile Devices?
This story goes into detail about fuel cells. Current
battery technology, the author says, taps out at about
three or four hours. Fuel cells — ethanol is the
favored power source — could eliminate that limitation.
In the past, however, they were too big and expensive
for commercial viability. There is money on the table
for the companies that solve these problems, and a lot
of the research focuses on finding materials capable
of providing power in the smallest space. The story
details efforts by a number of vendors including Neah
Power, the company that posted the story.
InfoWorld: Kyocera,
CPSC Recall Explosive Cell Phone Batteries
The increasing demands made on portable device batteries
are forcing manufacturers to run them closer to the
edge. During the past several months, there have been
reports of exploding batteries. In January, Kyocera
Wireless, in conjunction with the U.S. Consumer Products
Safety Commission, recalled the Kyocera 7135 Smartphone
because its batteries ran the risk of exploding. The
devices were sold from September to December of last
year by retailers and by Verizon Wireless, U.S. Cellular
and Alltel.
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Hospitals
Eye Wider Use of Wireless IP Phones
Computerworld:
Late last month, the FDA issued a rule requiring bar codes
on drugs used in hospitals. The ruling is expected to lead
to the installation of wireless LANs to support bar code readers.
An unintended positive consequence of this will be that the
infrastructure for wireless VoIP will be in place, making
introduction of the devices far likelier. The story says that
two hospital groups — Sutter Health in California and
Community Health Network in Indiana — are deploying
or testing wireless VoIP phones. The story didn't qualify
the relationship of the tests to the FDA's new rules, however.
Read
the article.
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ADDITIONAL
READING:
Mobile Enterprise: Early-A
Doctors
An update on the penetration of mobile devices into
hospitals and other medical facilities. Two trends
are
driving adoption: A study in 2000 criticized the medical
industry for deaths caused by poor record keeping,
human error and other preventable causes. It is thought
mobile
computing can reduce these fatalities. At the same
time, younger professionals are big users of PDAs and
other
mobile devices. Though these trends suggest wide use,
adoption has been slowed by complexities in integration
with legacy gear, concerns about compliance with HIPAA
and funding limitations. The story offers some examples
of ongoing pilots and programs.
ZDNet: The
Pulse of Healthcare Is Wireless
Though this opinion piece is written by a vendor, it
makes solid points. It starts with a hypothetical
sequence
tracking all the ways wireless technology is utilized
in the admittance and treatment of a patient. Some
are
obvious (a PDA used for initial intake) and some subtle
(automatic reordering of supplies that are used).
The
bottom line, the author says, is that wireless technology
allows hospitals to provide better and faster care,
capture charges more efficiently, reduce errors and
improve workflow. The author relates that in a recent
survey 88 percent of physicians said they provide better
care more quickly with a PDA, and 76 percent said
that
the device can reduce errors by more than 1 percent.
Despite the lack of a citation, those are impressive
numbers.
Association of Program Directors in Internal
Medicine: Handheld
Computing Resources
The first item, "PDAs in Medicine," is a compilation
of sources on medical mobile computing that has good
photographs of devices optimized for medical uses.
There are also links to seven companies that provide
software applications and other important elements
and links to many non-medical sites that are useful
for doctors and related professionals.
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SOHO
WLAN Vendors Weigh Value of WPA Cert
Network World Fusion: Wi-Fi Protected Access (WPA)
is the secure successor to the Wired Equivalency Protocol
(WEP), which has been broken. The Wi-Fi Alliance has certified
about 200 WPA products. Some vendors don't feel it's necessary
for home products to be WPA-certified, which is a requirement
for overall Wi-Fi Alliance certification. Indeed, the WPA
requirement is one of the toughest for vendors to satisfy.
Vendors have different views on how to approach the Alliance
and its WPA certification. SMC's gear has not passed WPA certification,
Netgear will certify only its business-class equipment, and
Linksys eventually will certify all of its gear. Clearly,
IT departments should make sure that the certification level
of Wi-Fi gear used by workers logging on from home meets corporate
policies.
The
'Thin' Access Point Approach
Wi-Fi Planet: A summarized version of the "thin"
vs. "fat" access point debate. Traditional APs are
loaded with functionality far beyond what is necessary to
comply with 802.11 protocols. This extra functionality includes
security and management control. In some cases, the complexity
of these devices can preclude firmware upgrades and, instead,
make changeouts the only way to upgrade or comply with new
standards. Finally, the presence of so many configuration
parameters eats up a lot of network bandwidth. Thin APs, from
vendors such as Legra and Airespace, centralize intelligence
in wireless switches. Thus, the APs are far simpler, easier
to operate, and can handle roaming handoffs much faster. Though
the author clearly favors the thin approach, he concludes
by counseling IT managers to consider the total cost of each
solution.
802.11
Standard Confusion Becoming a Growing Concern
Mobile Pipeline: A few weeks ago we linked to a story
about a tiff between chip makers Broadcom and Atheros. The
question is whether products made by the latter that go beyond
the 802.11g standard interfere with neighboring wireless transmission
systems. That was perhaps the highest profile example of the
trend noted in this story. Products that add proprietary adjuncts
to IEEE standards — or anticipate standards that haven't
been released — are appearing. The story suggests that
deploying proprietary equipment can be risky, and that enterprises
should resist the temptation to grab features that aren't
yet in certified products.
Building
Secure Enterprise WLANs
Network Computing: A detailed overview and reader survey
— typical Network Computing treatment — for wireless
LAN security. A variety of topics are linked to. The bottom
line is that it's possible to deploy secure WLANs, but not
easy. Security protocols are confusing and moving targets.
Other solutions — such as virtual private networks —
add layers to manage and may not be seamless to users. The
stories have plenty of good information on key issues and
vendors' products. The package ends with graphics depicting
reader answers to five important questions on security as
it impacts the current and future status of enterprise WLANs.
3 QUESTIONS:
Weapons for Road Warriors
With
Ken Denman, chairman and CEO, iPass.
The potential benefits of public hotspots haven't been lost
on corporate travelers. However, until recently, there was
no secure and efficient way for workers to use most hotspots.
That gap is being filled by companies such as iPass, GRIC
and Boingo.
Question:
Are companies becoming more comfortable with their traveling
employees using public hotspots?
Denman: Corporate CIOs one-and-a-half years ago were
pretty uniformly saying, "There is no way I'll ever let
my workforce connect through to my network via Wi-Fi hotspots."
They would go on and say that they are not secure, and on
and on. There's been an interesting change in that dialogue
during the past six to nine months: The same people began
to ask a lot more questions about Wi-Fi and security. It wasn't
that adamant a position. It became a dialogue. They wanted
to know a lot more about the technology as quickly as possible.
The reasons were that their employees were using it anyway.
Because they were not providing a solution, their workforce
was figuring out a way. They were "buying by the drink
[at hotspots]," so to speak, and using their personal
credit cards instead of their corporate cards and vouchering
the charge.
Question:
Do companies realize that if they don't allow employees
to use public hotspots they may be at a competitive disadvantage?
Denman: I can tell you that CIOs and corporate IT managers
have absolutely concluded that secure connectivity equates
to productivity. That's a clear winner in their mind. That's
why I think iPass continues to have such good success even
in hard times. Companies see that they get productivity by
enabling their workforce to connect securely to corporate
networks from wherever they are. Basically, what corporations
notice is that when they give people tools to work more, they
tend to work all the time. It is absolutely clear to the enterprise
that's a very good thing. The oxygen issue is security. If
they don't have security, it's all over. You've got to have
oxygen; you've got to have security.
Question:
What advantages does a company such as iPass bring to
the party?
Denman: What we're just beginning to see is that companies
are enabling their workforces to leverage business-oriented
venues, public hotspot venues. One of the reasons they are
doing that ... is because they now have a service they can
buy — through companies such as iPass — that gives
them the benefit of purchasing power. They have access to
a service where there already is an aggregated footprint,
there's already a negotiated pricing structure. The company's
employees don't go from venue to venue to venue, maybe getting
nickeled and dimed. Enterprises don't want to buy like that.
They want service contracts, they want to have control of
costs and control of billing. What the enterprise wants is
the same seamless intuitive user interface for the common
denominator employee, so he can easily hook up whether on
dial-up, ISDN, Ethernet in a hotel, Wi-Fi or, soon, GPRS or
3G, at home on DSL or cable modem or on the campus LAN.
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Also
from IT Business Edge:
Fortifying Network Security
Exploits such as SoBig and Blaster are costing businesses
billions of dollars, and that's just the tip of the
security iceberg; social engineering attacks and plain
old disgruntled employees also pose enormous threats
to your business. Keep on top of all the breaking
security trends with our weekly research report, delivered
free to your inbox. Click
here to sign up!
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By the Numbers
$27,000;
$37,000
Annual
savings on wireless expenses by two companies after making
common-sense adjustments to their wireless contracts.
Source:
Wireless
Week
52
percent
Survey
respondents who fear that lack of interoperability between
providers will retard the growth of the push-to-talk category.
Source:
Unstrung
5,852
Informal
complaints on WLNP portability as of February 25. AT&T
Wireless "led" with 2,787 complaints. Nextel was
last with 420.
Source:
Federal
Communications Commission
Breaking Headlines
Vendor
Offers Broadband by Power Lines
PC World.com: Full-time and sporadic telecommuters
will be among the approximately 1.5 million residents of southwestern
Ohio, southern Indiana, and the suburbs of Cincinnati targeted
by the first widescale broadband power line (BPL) rollout,
which will start this month. The project is being run by Current
Communications Group and Cinergy subsidiary Cinergy Broadband.
The FCC recently approved a procedure to test interference
of BPL on other radio frequency devices. The American Radio
Relay League, a ham radio group, opposes the technology.
Qwest
Launches National Wireless Service
America's Network: Qwest Communications is targeting
small businesses and consumers in its 14-state core region
with a national wireless network. Previously, the company
offered wireless services, but not with a national footprint.
The network will use Sprint PCS's voice network. Per-minute
and flat rate plans are available. The story says that the
move is further evidence that wireless is becoming a central
offering by telephony providers and that carriers without
this option are at a competitive disadvantage.
PARC
Lays Groundwork for Future Wireless Network
Palo Alto Research Center: The Palo Alto Research Center
(PARC) has introduced two technologies to ease wireless networking.
The first centers on automated and inexpensive use of public
and private key infrastructure (PKI) to ensure security. The
second, named Obje, enables cross-platform interoperability.
The security technique enabled users in a test to set up a
wireless connection at the highest level of security in two
steps taking less than two minutes. The company says that
traditional methods to achieve the same level of security
take 90 minutes and more than 30 steps. Obje enables unrelated
devices to "learn" to work together without shared
standards. All devices need not have the software to create
the ad hoc networks.
Emerging Trends
Notes
from the Conference Front
Darwin: This is a report from The CIO Perspective:
Servicing Today's Mobile and Global Enterprise, a conference
held in mid-February. Among the highlights were comments
from Cisco's CIO that his company, which supports 30,000
remote
employees in 100 countries, kept running during the SARS
epidemic in Asia last year because so many of its workers
are mobile.
Costs are high, however. One speaker said laptop repair costs
are 30 percent higher than on PCs. Another said that while
annual cost of a PC is about double the purchase price, annual
cost of a wireless PDA or a cell phone is six to seven times
purchase price. There are other tidbits in this interesting
roundup, including the suggestion that wireless users are
better off using XP than earlier Windows versions and that
the biggest ongoing challenges to wireless adoption will
be
cultural, not technical.
Has
Unified Messaging Finally Arrived?
SearchMobileComputing.com: Unified messaging —
the ability to conduct any communications through a single
device and to have messages find the user no matter where
he or she is — has long been an elusive dream. In this
Q&A, Probe Research vice president Lynda Starr suggests
that unified messaging may be arriving. Drivers, she says,
are increasing mobility and a greater need for availability.
Starr lists the advantages of unified messaging and says that
it is especially valuable to companies with large mobile forces.
Camera
Phones, USB Drives Pose Enterprise Security Risk
TechWeb: Gartner says that though camera phones and
other mobile devices pose security risks, they should not
be banned. The rationale is that companies don't have the
resources to enforce such edicts on camera phones, which will
represent about eight in 10 cell phones shipped in the U.S.
and Europe by 2006. The more prudent approach, the company
says, is to designate security zones where they are restricted
and enforce guidelines on their use in other areas. Security
policies should also cover USB-based flash drives and DVD
burners on company workstations.
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About
the Editor
Carl
Weinschenk has covered technology for more than
a decade. After years in the cable and telecom
press, in 2001 Weinschenk moved on to edit InternetWeek's
Infrastructure section. Since October 2001, Weinschenk
has freelanced for a variety of Web sites and
publications.
You can reach him at mobile@ITBusinessEdge.com.
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