March 9, 2004 Issue 10, Vol. 2
In This Issue

The medical industry uses a wide variety of mobile technologies in patient care and back-end fulfillment.


Top Insights

More Room to Roam: New Technology Provides Far-reaching Wireless Connections
Seattle Times: This story says assumptions that Wi-Fi may be replaced by newer WiMax technology probably are inaccurate. WiMax, which is backed by Intel and other powerful companies, is designed to cover wide geographic areas with relative ease, while Wi-Fi covers smaller spaces with far greater bandwidth. WiMax and Wi-Fi therefore could work together because they do complementary things. For instance, WiMax could replace expensive T-1 lines as the backhaul media to take Wi-Fi signals to Internet points-of-presence.
Read the article.
 

ADDITIONAL READING:
Wireless NewsFactor: Then There's UWB, WiMax, wOzNet ...
The theme of this story is a good one: That various emerging technologies are going to nip at the heels of the incumbent, Wi-Fi. It describes three: WiMax, ultrawideband (UWB) and Apple co-founder Steve Wozniak's Wheels of Zeus. The story makes the point that Wi-Fi is overwhelmingly popular because it started as a grassroots movement, while the wannabes are being championed in the more traditional top-down manner. Regardless, IT managers or CIOs thinking about the future need to leave wiggle room in their plans for possible alternatives to Wi-Fi.
wireless.itworld.com: Vendors, Carriers Eye WiMax Wireless Broadband
An overview of how WiMax may develop. WiMax — the 802.16 family of protocols — will start with 802.16d. It will provide backhaul for wireless base stations and as an alternative to DSL and cable modems. It's likely that 802.16d will offer 2 Mbps to business and 300 to 400 Mbps to individuals. The next flavor of WiMax, 802.16e, will be mobile. Intel, a big backer of WiMax, expects 802.16d to be available this year and certification to start in 2005. The 802.16e standard likely will be ready when the early 802.16d chips are shipping. This story, a report from the Wireless Communications Association (WCA) International Technical Symposium & Business Expo in mid-January, says some players are concerned about the length of the standardization process.
BusinessWeek: Intel
This is a status report on Intel and Craig Barrett, its chief executive officer. Barrett, with a bit more than a year to go before relinquishing the CEO title, is aggressively trying to grow Intel's success beyond computers. Though the main targets are in the consumer electronics sector, mobile workforces clearly will be impacted. Intel is high on WiMax because its ubiquitous coverage and low cost can make it a linchpin of the overall strategy. It will be a difficult game, however: Many carriers already have fiber and coax in place to do the jobs for which WiMax is best suited. Thus, the company will have to attract carriers without expansive installed infrastructure and work in rural areas where wired infrastructure is harder to justify.

Power Management for Developers and Administrators
Mobilized Software: This story is a bit technical, but it is on a very important topic: the challenge of power management in mobile devices. The piece points out that Moore's Law — the dictum that microprocessor power doubles every 18 months — doesn't apply to batteries. This means that the same types of batteries folks have been using for years — perhaps with a few subtle tweaks — are driving more voracious devices. This story explores ways to cut the demands put on mobile device batteries. While much of the content is most useful for enterprise engineers who configure traveling workers' devices, there are some good general ideas, such as turning off the backlight and removing unnecessary peripherals.
Read the article.
 

ADDITIONAL READING:
Laptop Batteries Guide: In Depth Information on Laptop Computer Batteries and Much More
Despite the name, this site covers all mobile devices. It offers information on many battery-related topics, including how to extend their life, care for them, benchmark performance and troubleshoot. There is Centrino-specific information and data on lithium ion and fuel cell, as well as info about specific types and brands.
Neah Power: Will Fuel Cells Replace Batteries In Mobile Devices?
This story goes into detail about fuel cells. Current battery technology, the author says, taps out at about three or four hours. Fuel cells — ethanol is the favored power source — could eliminate that limitation. In the past, however, they were too big and expensive for commercial viability. There is money on the table for the companies that solve these problems, and a lot of the research focuses on finding materials capable of providing power in the smallest space. The story details efforts by a number of vendors including Neah Power, the company that posted the story.
InfoWorld: Kyocera, CPSC Recall Explosive Cell Phone Batteries
The increasing demands made on portable device batteries are forcing manufacturers to run them closer to the edge. During the past several months, there have been reports of exploding batteries. In January, Kyocera Wireless, in conjunction with the U.S. Consumer Products Safety Commission, recalled the Kyocera 7135 Smartphone because its batteries ran the risk of exploding. The devices were sold from September to December of last year by retailers and by Verizon Wireless, U.S. Cellular and Alltel.

Hospitals Eye Wider Use of Wireless IP Phones
Computerworld: Late last month, the FDA issued a rule requiring bar codes on drugs used in hospitals. The ruling is expected to lead to the installation of wireless LANs to support bar code readers. An unintended positive consequence of this will be that the infrastructure for wireless VoIP will be in place, making introduction of the devices far likelier. The story says that two hospital groups — Sutter Health in California and Community Health Network in Indiana — are deploying or testing wireless VoIP phones. The story didn't qualify the relationship of the tests to the FDA's new rules, however.
Read the article.
 

ADDITIONAL READING:
Mobile Enterprise: Early-A Doctors
An update on the penetration of mobile devices into hospitals and other medical facilities. Two trends are driving adoption: A study in 2000 criticized the medical industry for deaths caused by poor record keeping, human error and other preventable causes. It is thought mobile computing can reduce these fatalities. At the same time, younger professionals are big users of PDAs and other mobile devices. Though these trends suggest wide use, adoption has been slowed by complexities in integration with legacy gear, concerns about compliance with HIPAA and funding limitations. The story offers some examples of ongoing pilots and programs.
ZDNet: The Pulse of Healthcare Is Wireless
Though this opinion piece is written by a vendor, it makes solid points. It starts with a hypothetical sequence tracking all the ways wireless technology is utilized in the admittance and treatment of a patient. Some are obvious (a PDA used for initial intake) and some subtle (automatic reordering of supplies that are used). The bottom line, the author says, is that wireless technology allows hospitals to provide better and faster care, capture charges more efficiently, reduce errors and improve workflow. The author relates that in a recent survey 88 percent of physicians said they provide better care more quickly with a PDA, and 76 percent said that the device can reduce errors by more than 1 percent. Despite the lack of a citation, those are impressive numbers.
Association of Program Directors in Internal Medicine: Handheld Computing Resources
The first item, "PDAs in Medicine," is a compilation of sources on medical mobile computing that has good photographs of devices optimized for medical uses. There are also links to seven companies that provide software applications and other important elements and links to many non-medical sites that are useful for doctors and related professionals.

SOHO WLAN Vendors Weigh Value of WPA Cert
Network World Fusion: Wi-Fi Protected Access (WPA) is the secure successor to the Wired Equivalency Protocol (WEP), which has been broken. The Wi-Fi Alliance has certified about 200 WPA products. Some vendors don't feel it's necessary for home products to be WPA-certified, which is a requirement for overall Wi-Fi Alliance certification. Indeed, the WPA requirement is one of the toughest for vendors to satisfy. Vendors have different views on how to approach the Alliance and its WPA certification. SMC's gear has not passed WPA certification, Netgear will certify only its business-class equipment, and Linksys eventually will certify all of its gear. Clearly, IT departments should make sure that the certification level of Wi-Fi gear used by workers logging on from home meets corporate policies.

The 'Thin' Access Point Approach
Wi-Fi Planet: A summarized version of the "thin" vs. "fat" access point debate. Traditional APs are loaded with functionality far beyond what is necessary to comply with 802.11 protocols. This extra functionality includes security and management control. In some cases, the complexity of these devices can preclude firmware upgrades and, instead, make changeouts the only way to upgrade or comply with new standards. Finally, the presence of so many configuration parameters eats up a lot of network bandwidth. Thin APs, from vendors such as Legra and Airespace, centralize intelligence in wireless switches. Thus, the APs are far simpler, easier to operate, and can handle roaming handoffs much faster. Though the author clearly favors the thin approach, he concludes by counseling IT managers to consider the total cost of each solution.

802.11 Standard Confusion Becoming a Growing Concern
Mobile Pipeline: A few weeks ago we linked to a story about a tiff between chip makers Broadcom and Atheros. The question is whether products made by the latter that go beyond the 802.11g standard interfere with neighboring wireless transmission systems. That was perhaps the highest profile example of the trend noted in this story. Products that add proprietary adjuncts to IEEE standards — or anticipate standards that haven't been released — are appearing. The story suggests that deploying proprietary equipment can be risky, and that enterprises should resist the temptation to grab features that aren't yet in certified products.

Building Secure Enterprise WLANs
Network Computing: A detailed overview and reader survey — typical Network Computing treatment — for wireless LAN security. A variety of topics are linked to. The bottom line is that it's possible to deploy secure WLANs, but not easy. Security protocols are confusing and moving targets. Other solutions — such as virtual private networks — add layers to manage and may not be seamless to users. The stories have plenty of good information on key issues and vendors' products. The package ends with graphics depicting reader answers to five important questions on security as it impacts the current and future status of enterprise WLANs.

3 QUESTIONS:
Weapons for Road Warriors


With Ken Denman, chairman and CEO, iPass. The potential benefits of public hotspots haven't been lost on corporate travelers. However, until recently, there was no secure and efficient way for workers to use most hotspots. That gap is being filled by companies such as iPass, GRIC and Boingo.

Question: Are companies becoming more comfortable with their traveling employees using public hotspots?
Denman: Corporate CIOs one-and-a-half years ago were pretty uniformly saying, "There is no way I'll ever let my workforce connect through to my network via Wi-Fi hotspots." They would go on and say that they are not secure, and on and on. There's been an interesting change in that dialogue during the past six to nine months: The same people began to ask a lot more questions about Wi-Fi and security. It wasn't that adamant a position. It became a dialogue. They wanted to know a lot more about the technology as quickly as possible. The reasons were that their employees were using it anyway. Because they were not providing a solution, their workforce was figuring out a way. They were "buying by the drink [at hotspots]," so to speak, and using their personal credit cards instead of their corporate cards and vouchering the charge.

Question: Do companies realize that if they don't allow employees to use public hotspots they may be at a competitive disadvantage?
Denman: I can tell you that CIOs and corporate IT managers have absolutely concluded that secure connectivity equates to productivity. That's a clear winner in their mind. That's why I think iPass continues to have such good success even in hard times. Companies see that they get productivity by enabling their workforce to connect securely to corporate networks from wherever they are. Basically, what corporations notice is that when they give people tools to work more, they tend to work all the time. It is absolutely clear to the enterprise that's a very good thing. The oxygen issue is security. If they don't have security, it's all over. You've got to have oxygen; you've got to have security.

Question: What advantages does a company such as iPass bring to the party?
Denman: What we're just beginning to see is that companies are enabling their workforces to leverage business-oriented venues, public hotspot venues. One of the reasons they are doing that ... is because they now have a service they can buy — through companies such as iPass — that gives them the benefit of purchasing power. They have access to a service where there already is an aggregated footprint, there's already a negotiated pricing structure. The company's employees don't go from venue to venue to venue, maybe getting nickeled and dimed. Enterprises don't want to buy like that. They want service contracts, they want to have control of costs and control of billing. What the enterprise wants is the same seamless intuitive user interface for the common denominator employee, so he can easily hook up whether on dial-up, ISDN, Ethernet in a hotel, Wi-Fi or, soon, GPRS or 3G, at home on DSL or cable modem or on the campus LAN.

 

Also from IT Business Edge: Fortifying Network Security
Exploits such as SoBig and Blaster are costing businesses billions of dollars, and that's just the tip of the security iceberg; social engineering attacks and plain old disgruntled employees also pose enormous threats to your business. Keep on top of all the breaking security trends with our weekly research report, delivered free to your inbox. Click here to sign up!

By the Numbers

$27,000; $37,000
Annual savings on wireless expenses by two companies after making common-sense adjustments to their wireless contracts.
Source: Wireless Week

52 percent
Survey respondents who fear that lack of interoperability between providers will retard the growth of the push-to-talk category.
Source: Unstrung

5,852
Informal complaints on WLNP portability as of February 25. AT&T Wireless "led" with 2,787 complaints. Nextel was last with 420.
Source: Federal Communications Commission

Breaking Headlines

Vendor Offers Broadband by Power Lines
PC World.com: Full-time and sporadic telecommuters will be among the approximately 1.5 million residents of southwestern Ohio, southern Indiana, and the suburbs of Cincinnati targeted by the first widescale broadband power line (BPL) rollout, which will start this month. The project is being run by Current Communications Group and Cinergy subsidiary Cinergy Broadband. The FCC recently approved a procedure to test interference of BPL on other radio frequency devices. The American Radio Relay League, a ham radio group, opposes the technology.

Qwest Launches National Wireless Service
America's Network: Qwest Communications is targeting small businesses and consumers in its 14-state core region with a national wireless network. Previously, the company offered wireless services, but not with a national footprint. The network will use Sprint PCS's voice network. Per-minute and flat rate plans are available. The story says that the move is further evidence that wireless is becoming a central offering by telephony providers and that carriers without this option are at a competitive disadvantage.

PARC Lays Groundwork for Future Wireless Network
Palo Alto Research Center: The Palo Alto Research Center (PARC) has introduced two technologies to ease wireless networking. The first centers on automated and inexpensive use of public and private key infrastructure (PKI) to ensure security. The second, named Obje, enables cross-platform interoperability. The security technique enabled users in a test to set up a wireless connection at the highest level of security in two steps taking less than two minutes. The company says that traditional methods to achieve the same level of security take 90 minutes and more than 30 steps. Obje enables unrelated devices to "learn" to work together without shared standards. All devices need not have the software to create the ad hoc networks.

Emerging Trends

Notes from the Conference Front
Darwin: This is a report from The CIO Perspective: Servicing Today's Mobile and Global Enterprise, a conference held in mid-February. Among the highlights were comments from Cisco's CIO that his company, which supports 30,000 remote employees in 100 countries, kept running during the SARS epidemic in Asia last year because so many of its workers are mobile. Costs are high, however. One speaker said laptop repair costs are 30 percent higher than on PCs. Another said that while annual cost of a PC is about double the purchase price, annual cost of a wireless PDA or a cell phone is six to seven times purchase price. There are other tidbits in this interesting roundup, including the suggestion that wireless users are better off using XP than earlier Windows versions and that the biggest ongoing challenges to wireless adoption will be cultural, not technical.

Has Unified Messaging Finally Arrived?
SearchMobileComputing.com: Unified messaging — the ability to conduct any communications through a single device and to have messages find the user no matter where he or she is — has long been an elusive dream. In this Q&A, Probe Research vice president Lynda Starr suggests that unified messaging may be arriving. Drivers, she says, are increasing mobility and a greater need for availability. Starr lists the advantages of unified messaging and says that it is especially valuable to companies with large mobile forces.

Camera Phones, USB Drives Pose Enterprise Security Risk
TechWeb: Gartner says that though camera phones and other mobile devices pose security risks, they should not be banned. The rationale is that companies don't have the resources to enforce such edicts on camera phones, which will represent about eight in 10 cell phones shipped in the U.S. and Europe by 2006. The more prudent approach, the company says, is to designate security zones where they are restricted and enforce guidelines on their use in other areas. Security policies should also cover USB-based flash drives and DVD burners on company workstations.

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About the Editor
Carl Weinschenk has covered technology for more than a decade. After years in the cable and telecom press, in 2001 Weinschenk moved on to edit InternetWeek's Infrastructure section. Since October 2001, Weinschenk has freelanced for a variety of Web sites and publications.
You can reach him at mobile@ITBusinessEdge.com.