A Wealth of ITIL V3 Tools and Critical Information
The ITIL Starter Kit contains 45 documents designed to walk you through the initial steps of your ITIL implementation and get you on the right path to IT service management excellence. All documents are created from Microsoft Office templates and are ready for immediate interaction and customization.

Click here to download a complete listing of the contents and a detailed description of the logical flow of the the kit.

Read on Below for a Summary of What's In the ITIL Starter Kit:

I. Beginner's Guide - IT Service Management with ITIL V3
This 263 page guide is all new for 2010! It touches on all the major ITIL themes and helps you quickly get up to speed on the ITIL principles that impact your business the most.

II. Detailed Fact Sheets on Each ITIL Process
This kit contains a detailed fact sheet on each of the 26 main ITIL processes. A fact sheet is a 1-2 page document that provides quick information on rationale, objectes, activities, terminology and relevant metrics of each particular process. They are an invaluable source if you need to come up to speed fast any of these processes. The ITIL process fact sheets are listed below:

Service Strategy Processes:

• Financial Management for IT Services
• Service Portfolio Management
• Demand Management

Service Design Processes:

• Service Level Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Service Catalog Management
• Supplier Management

Service Transition Processes:

• Knowledge Management
• Change Management
• Release & Deployment Management
• IT Service Asset and Configuration Mgmt.
• Service Validation & Testing

Service Operation Functions:

• Service Desk Management
• Technical Management
• Applications Management
• IT Operations Management

Service Operation Processes:

• Request Fulfillment
• Incident Management
• Problem Management
• Access Management
• Event Management

Continual Service Improvement:

• Service Measurement
• 7-Step Improvement Process

III. ITIL Lifecycle Phase Readiness Assessments
The kit contains five MS Excel-based questionnaires that you and several participants from your organization can complete to map current processes with ITIL processes. The output will be a maturity assessment of your current technology, policies and procedures compared with ITIL best practices. This will help you quickly learn what areas need the most attention.

The assessments include:

• ITIL Continual Service Improvement Assessment
• ITIL Service Design Assessment
• ITIL Service Operation Assessment
• ITIL Service Strategy Assessment
• ITIL Service Transition assessment
  

Bonus! Fact Sheets
In addition to all of the ITIL v3 content listed above, you will receive the following unique bonus "Fact Sheets":

• Six Sigma Fact Sheet
• ISO 20000 Fact Sheet
• ISO 27001 Fact Sheet
• COBIT Fact Sheet
• PRINCE2 Fact Sheet
• Capability Maturity Model Integration Fact Sheet
• eSourcing Capability Model for Service Providers
• Project Management Body of Knowledge Fact Sheet
• Telecom Operations Map Fact Sheet

The ITIL Starter Kit is Yours Risk Free Today!
The instant you purchase the kit, the fact sheets, presentations and Excel tools listed above will be available to you through a simple download. You may use the kit for up to 30 days. If anytime during that period you decide it does not meet the needs of your company, just let us know and we will refund the purchase.

Order Your ITIL Starter Kit Today!

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IT Infrastructure Library® is a Registered Trade Mark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce