The Configuration Management Process Kit

Your Organization Requires a Structured Approach to IT Configuration
Configuration Management is the process that is central to all ITIL processes (both Service Delivery and Service Support). It exists to create an environment where all IT services and infrastructure components, including relevant documentation, is under control. The Configuration Management process aims to be a provider of information to contribute to effective and efficient planning, release and implementation of Changes for all IT Services.

The Configuration Management Process Kit provides a wide variety of resources to boost your understanding and ability to implement Configuration Management in your organization.

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Here's What You Will Receive in This Time-Saving Document Collection

Contents include Configuration Management Objectives and Goal templates, Configuration Database (CMDB) Design template and a template for Configuration Item (CI) Verification and Audit. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation. Some of the documents in this kit include:

  • Configuration management database (CMDB) design Document template
  • Business justification document
  • PowerPoint presentation explaining the process of Configuration management
  • Configuration management review template
  • Project and implementation plan template
  • Communication plan to describe Configuration management to your organization.
  • Policies, objectives and scope overview template
  • Specific objectives and goals template
  • Configuration process manager role(s) definition
  • Status accounting guidelines statement
  • Verification and audit plans document
  • Request for Configuration (RFC) template
  • Key Performance Indicators and Other Metrics definition template

The documents listed above correspond directly with IT Infrastructure Library (ITIL) processes. Clear instructions explaining the application of each template are provided within the corresponding documents.

The Configuration Management Process Kit is Yours Risk Free Today!
The instant you purchase the collection, the fact sheets, presentations and tools listed above will be available to you through a simple download. You may use the documents for up to 30 days. If anytime during that period you decide it does not meet the needs of your company, just let us know and we will refund the purchase.

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More About ITIL Process Kits
IT Business Edge has partnered with Art of Service, Pty LTD in Brisbane Austrailia to bring you this comprehensive collection of ITIL-aligned documents and templates. The Configuration Management Process Kit is part of a series of 13 kits focused on all 12 of the major defined ITIL processes plus an overview of ITIL called the ITIL Starter Kit. If you are having difficulty determining which kit or kits best suit your needs, we recommend you start by purchasing the ITIL Starter Kit as this kit contains a comprehensive assessment that you can apply to your organization which will hep you determine which ITIL processes best align to your organization's immediate needs.

Click here to learn about our other ITIL Process Kits

 
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