The Change Management Process Kit

Provide Your Organization With a Structured Approach to Change
Change Management is often considered to be the process that most actively links all the ITIL processes together. This process aims to improve and maintain IT Service quality providing a structured approach to managing and implementing changes in the IT Infrastructure. The actions to achieve this include the requirement to conduct repetitive actions that include scheduling, reporting and monitoring of IT Changes. The process must review achievements based on customer expectations and take steps to improve or modify Changes and the process accordingly. The Change Management Process Kit provides a wide variety of resources to boost your understanding and ability to implement Change Management in your organization.

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Here's What You Will Receive in This Time-Saving Document Collection

Contents include Change Management Objectives and Goal templates, Change Key Performance Indicators, Critical Success Factors and a checklist to help understand just how well Change Management is performed in your environment. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation. Here is a list of the specific documents included:

  • Change review and assessment worksheet
  • Business justification document
  • PowerPoint presentation explaining the process of Change management
  • Project and implementation plan template
  • Communication plan to describe Change management to your organization.
  • Policies, objectives and scope overview template
  • Specific objectives and goals template
  • Change process manager role(s) definition
  • Forward schedule of changes document
  • Change catagory definitions document
  • Request for change (RFC) template
  • Key Performance Indicators and Other Metrics definition template
  • Change requirements template

The documents listed above correspond directly with IT Infrastructure Library (ITIL) processes. Clear instructions explaining the application of each template are provided within the corresponding documents.

The Change Management Process Kit is Yours Risk Free Today!
The instant you purchase the collection, the fact sheets, presentations and tools listed above will be available to you through a simple download. You may use the documents for up to 30 days. If anytime during that period you decide it does not meet the needs of your company, just let us know and we will refund the purchase.

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More About ITIL Process Kits
IT Business Edge has partnered with Art of Service, Pty LTD in Brisbane Austrailia to bring you this comprehensive collection of ITIL-aligned documents and templates. The Change Management Process Kit is part of a series of 13 kits focused on all 12 of the major defined ITIL processes plus an overview of ITIL called the ITIL Starter Kit. If you are having difficulty determining which kit or kits best suit your needs, we recommend you start by purchasing the ITIL Starter Kit as this kit contains a comprehensive assessment that you can apply to your organization which will hep you determine which ITIL processes best align to your organization's immediate needs.

Click here to learn about our other ITIL Process Kits

 
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