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Wrench in the System Excerpt

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This book chapter gives you insights into why so many technology systems are confusing and, therefore, unproductive, and offer some design solutions to the problem.

Every year, businesses waste billions of dollars on information technology that doesn't communicate clearly with the people who use it. This fundamental flaw causes errors and delays, lowers profits, and can even endanger lives.

In the book "Wrench in the System: What's Sabotaging Your Business Software and How You Can Release the Power to Innovate," technology designer Harold Hambrose shows executives and managers how to turn underperforming digital assets into powerhouse systems — how to specify small changes that dramatically boost productivity, how to reduce training costs, and how to ask vendors the right questions.

Wrench in the System reveals:

  • Why so many of our essential software systems are needlessly confusing.
  • How to make low-cost changes that provide direct, measurable benefits.
  • The hidden costs of forcing people to adapt to clumsy electronic tools.
  • The secrets of matching software to the needs of the company.
  • How to leverage the power of technology for innovation.

The attached Zip file includes:

  • Intro Page.doc
  • Cover Sheet and Terms.pdf
  • Wrench in the System Excerpt.pdf
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