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This book chapter gives you insights into why so many technology systems are confusing and, therefore, unproductive, and offer some design solutions to the problem.
Every year, businesses waste billions of dollars on information technology that doesn't communicate clearly with the people who use it. This fundamental flaw causes errors and delays, lowers profits, and can even endanger lives.
In the book "Wrench in the System: What's Sabotaging Your Business Software and How You Can Release the Power to Innovate," technology designer Harold Hambrose shows executives and managers how to turn underperforming digital assets into powerhouse systems — how to specify small changes that dramatically boost productivity, how to reduce training costs, and how to ask vendors the right questions.
Wrench in the System reveals:
The attached Zip file includes:
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