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This book chapter will give your team an overview of issues with maintaining the backbone of your VoIP system, which can have a dramatic impact on the quality of service for voice and other communication apps.
"VoIP Performance Management and Optimization" is the first comprehensive, expert guide to managing, monitoring, troubleshooting and optimizing large VoIP networks. Leading Cisco VoIP experts Adeel Ahmed, Habib Madani and Talal Siddiqui bring together state-of-the-art techniques for ensuring that customer service level agreements (SLA) are consistently met or exceeded.
The authors begin by reviewing how VoIP is deployed in enterprise and service-provider networks and the performance tradeoffs and challenges associated with each leading VoIP deployment model. Next, they present a comprehensive approach to diagnosing problems in VoIP networks using key performance indicators (KPI) and proactively addressing issues before they impact service.
This excerpt is the entire first chapter, entitled "Voice over IP (VoIP) and Network Management," of "VoIP Performance Management and Optimization," published by Cisco Press.
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