The Hackett Group's IT Metric of the Month: Outsourcing Allocations

205 KB | 3 files | 
PDFDOC

Outsourcing allocation – the percentage of outsourced cost in the total process cost – is an important and closely watched metric. World-class companies outsource a substantially larger portion of their IT processes than peer group companies: close to half of all their technology infrastructure-related processes.


Partner logo

The Hackett Group, a global strategic business advisory, operations consulting and finance strategy firm, is a leader in business best practices, business benchmarking and transformation consulting services including strategy and operations, working capital management and globalization advice.

All IT Downloads from The Hackett Group » | Visit The Hackett Group »

From The Hackett Group | Jul 14, 2009

The Hackett Group, a global strategic advisory firm, is a company specializing in best practice advisory, benchmarking, and transformation consulting services, including shared services, offshoring and outsourcing advice.

Utilizing best practices and implementation insights from more than 4,000 benchmarking engagements, executives use Hackett's empirically based approach to quickly define and prioritize initiatives to enable world-class performance.

Part of the research The Hackett Group offers is a metric of the month. This month's metric focuses on outsourcing allocations.

The attached Zip file includes:

  • Intro Page.doc
  • Cover Sheet and Terms.pdf
  • The Hackett Group's IT Metric of the Month - July 2009.pdf
IT Downloads help you save time and money while executing essential IT management tasks. Download this useful resource now and put it to work for your business.

White Papers, Events, and Resources

Social Media Services Trends in Customer Care Outsourcing

This recently released analyst report discusses the SCRM services offered by customer care outsourcing providers and illustrates the characteristics and trends as well as the benefits and challenges of these services.

The Impact of Technology on Cost in Business Process Outsourcing

Read this white paper to gain insight into the true cost of a BPO engagement — beyond what is typically reflected in the BPO provider's service price — and learn how technology, if chosen carefully and implemented well, will have a major impact on driving down these costs, both in the short and long term.