The Hackett Group's IT Metric of the Month: IT Cost Per End-User

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IT cost per end-user is probably The Hackett Group’s most-watched IT metric. Measured based on a consistent set of definitions of IT processes and technolo­gies, the metric provides an excellent gauge of historical IT cost trends.


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The Hackett Group, a global strategic business advisory, operations consulting and finance strategy firm, is a leader in business best practices, business benchmarking and transformation consulting services including strategy and operations, working capital management and globalization advice.

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From The Hackett Group | May 27, 2009

The Hackett Group, a global strategic advisory firm, is a company specializing in best practice advisory, benchmarking, and transformation consulting services, including shared services, offshoring and outsourcing advice.

Utilizing best practices and implementation insights from more than 4,000 benchmarking engagements, executives use Hackett's empirically based approach to quickly define and prioritize initiatives to enable world-class performance.

Part of the research The Hackett Group offers is a metric of the month. This month's metric focuses on "IT Cost per End-User Trend."

The attached Zip file includes:

  • Intro Page.doc
  • Cover Sheet and Terms.pdf
  • The Hackett Group's IT Metric of the Month - May 2009.pdf
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