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There may be more value in your IT organization than you realize. This book chapter will help you determine IT's real worth to your company.
Consultants Michael D. Harris, David E. Herron and Stasia Iwanicki, authors of the book "The Business Value of IT: Managing Risks, Optimizing Performance and Measuring Results," share their real-world experiences to explain how you can demonstrate IT's value, and potentially find extra value you didn't know your IT organization creates.
In this book, they also show how to apply risk management to process improvement and avoid unintended consequences of process improvement programs.
The following excerpt is from the book's introduction and first chapter, entitled "What Does IT Contribute to the Business?"
The attached Zip file includes:
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