511 KB | 3 files | DOC, PDF
This book chapter illustrates methods to achieve greater business discipline throughout IT, collaborate more effectively, sharpen focus on the customer, and drive greater value from IT investment.
IT organizations have achieved outstanding technological maturity, but many have been slower to adopt world-class business practices.
The Business of IT: How to Improve Service and Lower Costs provides IT and business executives with methods to achieve greater business discipline throughout IT, collaborate more effectively, sharpen focus on the customer, and drive greater value from IT investment.
The book, authored by Robert Ryan and Tim Raducha-Grace, focuses on four specific areas of business practices related to improving IT service management, managing services' cost and value, measuring IT performance with a goal of improving service and lowering cost, and improving customer alignment. This excerpt, the book's entire sixth chapter, "IT Performance Management: Defining Success," provides readers with an understanding of performance management and why it should be a critical, ongoing activity for your IT organization.
The attached ZIP file includes:
This excerpt examines program leadership and the role it plays as a critical success factor for facilitating work integration, stakeholder engagement, objective alignment, organizational change readiness, and benefits realization. ... More >>
The Integrations Manager will oversee integrations with clients, inventory/publisher partners, data partners and others. ... More >>
The Android developer will be responsible for developing, enhancing, and designing a world-class mobile application for our platform. ... More >>