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This book chapter illustrates methods to achieve greater business discipline throughout IT, collaborate more effectively, sharpen focus on the customer, and drive greater value from IT investment.
IT organizations have achieved outstanding technological maturity, but many have been slower to adopt world-class business practices.
The Business of IT: How to Improve Service and Lower Costs provides IT and business executives with methods to achieve greater business discipline throughout IT, collaborate more effectively, sharpen focus on the customer, and drive greater value from IT investment.
The book, authored by Robert Ryan and Tim Raducha-Grace, focuses on four specific areas of business practices related to improving IT service management, managing services' cost and value, measuring IT performance with a goal of improving service and lowering cost, and improving customer alignment. This excerpt, the book's entire sixth chapter, "IT Performance Management: Defining Success," provides readers with an understanding of performance management and why it should be a critical, ongoing activity for your IT organization.
The attached ZIP file includes:
This excerpt from chapters 1:00 and 1:30 focuses on the causes and manifestations of time lost as a result of unwanted, unnecessary and wasteful interruptions, and also provides a calculator to measure how much of your time is wasted by interruption time-loss factors. ... More >>
This excerpt from chapter 2 focuses on identifying your values and how they affect the decisions you make in your personal and professional life every day. ... More >>
The lead technology engineer works with our clients to align technology solutions with their business objectives and budgetary needs, and then implement those solutions. ... More >>