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The Business of IT Excerpt

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This book chapter illustrates methods to achieve greater business discipline throughout IT, collaborate more effectively, sharpen focus on the customer, and drive greater value from IT investment.

IT organizations have achieved outstanding technological maturity, but many have been slower to adopt world-class business practices.

The Business of IT: How to Improve Service and Lower Costs provides IT and business executives with methods to achieve greater business discipline throughout IT, collaborate more effectively, sharpen focus on the customer, and drive greater value from IT investment.

The book, authored by Robert Ryan and Tim Raducha-Grace, focuses on four specific areas of business practices related to improving IT service management, managing services' cost and value, measuring IT performance with a goal of improving service and lowering cost, and improving customer alignment. This excerpt, the book's entire sixth chapter, "IT Performance Management: Defining Success," provides readers with an understanding of performance management and why it should be a critical, ongoing activity for your IT organization.

The attached ZIP file includes:

  • Intro Page.doc
  • Cover Sheet and Terms.pdf
  • The Business of IT Excerpt.pdf
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InformIT is the online presence of the family of IT publishers and brands of Pearson, the world's largest learning company. InformIT is home to the publishing imprints Addison-Wesley Professional, Cisco Press, IBM Press, Pearson IT Certification, Prentice Hall Professional, QUE and Sams. It also offer products geared toward the professional business audience from publishing partner FT Press. Whether you're looking for a book on a new technology, a helpful article, timely newsletters or access to the Safari Books Online digital library, InformIT has a solution.

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