242 KB | 3 files | PDF, DOC
This book chapter introduces you to the challenges faced by a first-year CIO, from anticipating emerging technologies to setting realistic goals for IT.
Becoming an effective IT manager presents a host of challenges — from anticipating emerging technology to managing relationships with vendors, employees, and other managers. A good IT manager must also be a strong business leader.
This book, "The Adventures of an IT Leader," invites you to accompany new CIO Jim Barton to better understand the role of IT in your organization. You'll see Jim struggle through a challenging first year, handling (and fumbling) situations that, although fictional, are based on true events.
This document has been provided by the Harvard Business Press. This excerpt comes from the book's chapter titled "IT Priorities."
The attached Zip file includes:
From irate customers and/or employees to severe weather to fire and medical emergencies, it's critical that organizations have a plan in place to ensure staff know what to do, who to contact and where critical infrastructure resides. ... More >>
The IT Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. ... More >>
This Business Continuity Plan form provides organizations an opportunity to prepare for unexpected disasters and ensure the business can continue. ... More >>