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End-user support is one of the prime areas for cost-savings in your IT organization. These research notes provide real-life examples your team can use to identify areas for improvement.
There are almost always savings opportunities in the end-user support services area. Understanding cost management as it pertains to end-user support services is critical when developing IT's overall cost management strategy.
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The service desk is ripe for opportunities in long-term cost management. Get started now to begin cutting costs.
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