356 KB | 3 files | DOC, PDF
Cutting back service levels on non-core apps can yield savings without critical performance loss. These research notes give you real-world examples and guidance to evaluate your own application maintenance profile.
Application maintenance services is an area that can offer both short and long-term cost saving opportunities. This research guide provides guidance to help you realize short-term gains by cutting back on service levels while maintaining functionality; set long-term targets for improving application maintenance practices; and employ specific cost-reduction techniques and get measurable results based on varying time frames. You'll learn to apply the Cost-to-Serve cost-management approach to identify opportunities for controlling expenses in the application maintenance services area.
The attached Zip file includes:
This excerpt focuses on the conceptual aspects of defect management, including the basic concepts of a defect, how to manage defects, and an analysis of the root causes of defects. ... More >>
The excerpt from chapter 5 focuses on leveraging stakeholders to prepare your organization for change. This is an essential practice that ensures a successful product delivery. ... More >>
This report lays the foundation for a rational approach to software metrology, with the scope of the current effort being software as the object of measurement. ... More >>