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Reducing Cost to Serve Application Maintenance Services

356 KB | 3 files |  DOC, PDF

Cutting back service levels on non-core apps can yield savings without critical performance loss. These research notes give you real-world examples and guidance to evaluate your own application maintenance profile.

Application maintenance services is an area that can offer both short and long-term cost saving opportunities. This research guide provides guidance to help you realize short-term gains by cutting back on service levels while maintaining functionality; set long-term targets for improving application maintenance practices; and employ specific cost-reduction techniques and get measurable results based on varying time frames. You'll learn to apply the Cost-to-Serve cost-management approach to identify opportunities for controlling expenses in the application maintenance services area.

The attached Zip file includes:

  • Intro Page.doc
  • Cover Sheet and Terms.pdf
  • Reducing Cost to Serve Application Maintenance Services.pdf
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