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Job Description: Telecom Analyst

129 KB | 2 files | null DOC

Telecom Analysts help maintain and evaluate your communications systems and contracts for value and cost-efficiency. This sample job description will help you find the best candidate for your next Telecom Analyst hire.

The attached document is a typical job description for a Telecommunications Analyst. The accompanying document was provided by IT Staffing and Tech Recruiting firm G.1440.

Key skill sets to look for in a Telecom Analyst include:

  • Working knowledge of Call Center environment is essential.
  • Working knowledge of SQL Server 7.0, SQL and Cisco is preferred.
  • Strong analytical, reasoning and organizational skills are essential.
  • Knowledge of Call Manager, Unity Voice Mail, ICM systems management and IP technology is preferred.
  • Ability to establish and maintain effective work relationships with all levels of personnel both internally and externally: e.g. leadership, executives, clients, vendors and agencies.
  • Ability to maintain the confidentiality of information is essential.

The attached Zip file includes:

  • Intro Page.doc
  • Telecom Analyst.doc
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