Job Description: SLA Manager

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This sample job description will help you evaluate Service Level Agreement Manager candidates for skills such as facilitating communication between the IT department and its clients and communicating with Business Analysts.


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From Info-Tech Research Group | Jul 2, 2009

The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to specifications. This includes developing, managing, and administering service management best practices. The SLA Manager will also facilitate communication between the IT department and its clients in order to define and maintain the SLAs required for each business unit.

The attached document is a job description template for a SLA Manager.

The attached Zip file includes:

  • Intro Page.doc
  • Cover Sheet and Terms.pdf
  • SLA Manager.doc
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