Job Description: Server Support Manager

90 KB | 2 files | 
DOC

A Server Support Manager is responsible for defining and improving the operations of this vital team. This sample job description will help you evaluate candidates for this critical hire.


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From G.1440 | Oct 13, 2010

The attached document is a typical job description for a Server Support Manager.

Typical job responsibilities for this position include:

  • Enable an environment that rewards innovation and effective problem solving.
  • Create and continuously improve processes by which the support team operates.
  • Enhance the customer experience by fostering an environment of service excellence.
  • Work collaboratively with the sales team to ensure solutions meet customer requirements.
  • Define service level agreements (SLAs) both internally and with our customers.
  • Define metrics to ensure we are meeting those SLAs and holding the support team accountable.
  • Develop structure within our support team to ensure we are meeting business goals.

The attached Zip file includes:

  • Intro Page.doc
  • Server Support Manager.doc
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