Job Description: CRM Manager

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Whether you're looking to hire one or looking for a position yourself, use this detailed job description to find out what the role of a CRM Manager entails.


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From Info-Tech Research Group | Jul 7, 2009

The CRM Manager's role is to supervise and maintain the installation, configuration and support of the organization's customer relationship management (CRM) software through best practices and management of a technical team. This person will analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality. The CRM Manager will also apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development and deployment of CRM software critical to business operations.

The attached document is a job description template for a CRM Manager.

The attached Zip file includes:

  • Intro Page.doc
  • Cover Sheet and Terms.pdf
  • CRM Manager.doc
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