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IT Systems Management Excerpt

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"IT Systems Management" is an up-to-the-minute guide to maintaining stable, responsive IT production environments. Our excerpt is from chapter 9, "Production Acceptance."

"IT Systems Management" is an up-to-the-minute guide to maintaining stable, responsive IT production environments. IT systems management expert Rich Schiesser illuminates both the theoretical and practical aspects of systems management, using methods and examples drawn from decades of experience leading and consulting with the worlds most complex enterprise IT organizations.

Our excerpt, from chapter 9 ("Production Acceptance"), defines production acceptance, explains its benefits, takes you step-by-step through developing a production acceptance process and provides case studies from seven diverse companies.

This chapter is an excerpt from the new 2nd Ed. of "IT Systems Management" authored by Rich Schiesser, published by Prentice Hall Professional, Feb. 2010, ISBN 0137025068 Copyright 2010 Pearson Education, Inc.

The attached Zip file includes:

  • Intro Page.doc
  • Cover Sheet and Terms.pdf
  • IT Systems Management Excerpt.pdf
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