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Job Description: IT Help Desk Technician

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IT help desk technician candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people.

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Job Description: IT Help Desk Technician

We’re looking for an IT help desk guru to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support both Macs and PCs, BYOD, printer, faxes, copiers, etc.

Basic Function/Responsibilities:

  • Handle Tier 1 help desk escalations through tickets or phone
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records
  • Other duties may be added and/or assigned as needed

Required Experience:

  • Windows 7, Mac OS X, Google Collaboration Apps and Office 365
  • Active Directory maintenance and Exchange 2007 & 2010
  • Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Client PC connectivity - ethernet, TCP/IP and VPN
  • File server knowledge
  • Experience with Ghost, BigFix, and McAfee desktop security products
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • 2 years+ experience working in a Windows/Mac environment

The attached document is a typical job description for an IT Help Desk Technician and was provided by Glassdoor.com.

The attached zip file includes:

  • Intro Page.pdf
  • ITHelpDeskTech.doc
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