All
All

ISO-IEC 20000 Professional Program Support of IT Overview

514 KB | 2 files |  PDF, DOC

The ISO 20000 Professional Program: Support of IT Services According to ISO/IEC 20000 is a two-day program that teaches the standard and prepares participants for the associated certification. The following document provides a greater overview of the professional program.

The ISO 20000 Professional Program: Support of IT Services According to ISO/IEC 20000 is a two-day program that teaches the standard and prepares participants for the associated certification. The program curriculum includes how to manage incidents from initial identification through to closure and review, how to analyze incident trends and how to minimize the impact of incidents on the customer. The following document provides a greater overview of the professional program.

The attached Zip file includes:

  • Intro Page.doc
  • ISO-IEC 20000 Professional Program Support of IT Overview.pdf
IT Downloads help you save time and money while executing essential IT management tasks. Download this useful resource now and put it to work for your business.

This Download is provided by:

Partner logo

The Art of Service delivers IT Framework and Standards education to IT professionals like you to improve your qualifications and smooth organizational change management to achieve business objectives. We are flexible and offer our programs in a number of ways so you can choose what is best for you. Need that qualification fast so your resume looks better for the next job interview? Sign up for e-learning or buy the certification kit on Amazon. You rather want education to support organizational change and Service Management projects? Hire our trainers for a private program onsite so we can customize the course to your needs.

All IT Downloads from The Art of Service» | Visit The Art of Service »

Related IT Downloads

IT_Man21 Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization

The excerpt from chapter 8 focuses on how to rebuild trust with the seven steps for healing, which are intended to serve as a framework to help readers work through the painful feelings of betrayal toward renewal. ...  More >>

Job Description: Senior Software Engineer/Big Data

The ideal candidate will have previous Big Data experience using Hadoop/Storm and machine learning to solve large-scale problems. . ...  More >>

IT_Man17 The Conscious Leader: Nine Principles and Practices to Create a Wide-Awake and Productive Workplace

The excerpt from chapter 6 addresses the issue of diversity in the workplace, and the need for the capacity to relate to people who are from different worlds. ...  More >>

Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.


 

Resource centers

Business Intelligence

Business performance information for strategic and operational decision-making

SOA

SOA uses interoperable services grouped around business processes to ease data integration

Data Warehousing

Data warehousing helps companies make sense of their operational data