ISO-IEC 20000 Primer

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From The Art of Service | Jan 25, 2009

Many organizations are looking to implement ISO/IEC 20000 to improve the structure, quality and reputation of the business. This document describes the contents of the ISO/IEC 20000 Introduction Toolkit documents. The information found within the Toolkit is based on the ISO/IEC 20000 standard. The Toolkit is designed to provide an introduction to ISO/IEC 20000. In addition, the toolkit will provide useful documents and information on educational resources.

The attached Zip file includes:

• Intro Page.doc
• ISO-IEC 20000 Primer.pdf

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