ISO IEC 20000 Introduction

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From The Art of Service | Jan 25, 2009

The accompanying document provides an introduction to the ISO-IEC 20000 standard. ISO is a relatively new standard, but it is widely expected to have a hugely significant role in the future of IT governance because it supports lower-level, established methods such as ITIL, COBIT and Six Sigma. The role of organizational certification cannot be over-estimated, and the existence of such an internationally recognized scheme inevitably will act as a driver, as organizations seek to differentiate themselves in the market.

The attached Zip file includes:

• Intro Page.doc
• ISO IEC 20000 Introduction.ppt

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