From The Art of Service | Jan 25, 2009
Failure to continually strive for improvements will lead to a culture of stagnation.
While that may make for a peaceful work day, it gives your competitors the chance to
leave you behind. ISO 20000 is a standard used to introduce best-practice IT management
methods and continual improvements into the IT environment of any organization. The
attached document is a fact sheet for ISO 20000.
The attached Zip file includes:
- Intro Page.doc
- ISO 20000 Easy Explanation Fact Sheet.pdf