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Any outsourced work agreement has to be carefully evaluated for both financial payoff and provider service level. This slideshow will walk you through best practices for designing service contracts.
A set of best practices is helpful when designing service agreements. Everest's methodology includes identifying the scope of work to be outsourced, developing a financial model, planning and development, and improving the process. The accompanying PowerPoint document describes these processes and more in greater detail.
The attached Zip file includes:
The excerpt from chapter 5 focuses on the ins and outs of preparing for and running a risk management planning meeting, including necessary resources and expected outcomes. ... More >>
This excerpt from chapter 10 focuses on creating a requirements management plan and requirements traceability matrix. ... More >>
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