Designing Service Agreements

389 KB | 3 files | 
DOCODFPPT

Any outsourced work agreement has to be carefully evaluated for both financial payoff and provider service level. This slideshow will walk you through best practices for designing service contracts.


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Everest Research Institute is an independent research and analysis organization founded by Everest Group to serve as a central source of strategic intelligence, analysis and insight for business leaders within the global services marketplace. Its mission is to guide the global services users, providers and investors to make better informed and impactful decisions about the use and delivery of global services.

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From Everest Research Institute | Apr 22, 2009

A set of best practices is helpful when designing service agreements. Everest's methodology includes identifying the scope of work to be outsourced, developing a financial model, planning and development, and improving the process. The accompanying PowerPoint document describes these processes and more in greater detail.

The attached Zip file includes:

  • Intro Page.doc
  • Designing Service Agreements.ppt
  • Designing Service Agreements.odp
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