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Any outsourced work agreement has to be carefully evaluated for both financial payoff and provider service level. This slideshow will walk you through best practices for designing service contracts.
A set of best practices is helpful when designing service agreements. Everest's methodology includes identifying the scope of work to be outsourced, developing a financial model, planning and development, and improving the process. The accompanying PowerPoint document describes these processes and more in greater detail.
The attached Zip file includes:
Chapter 1 delves into the first four stages of systematic strategic planning, including clarifying current conditions, identifying competitive advantages, defining opportunities and developing strategies. ... More >>
The excerpt from chapter 5 focuses on leveraging stakeholders to prepare your organization for change. This is an essential practice that ensures a successful product delivery. ... More >>
This document makes recommendations for how users and developers should select checklists from the NIST National Checklist Repository, evaluate and test checklists, and apply them to IT products. ... More >>