6.81 MB | 3 files | DOC, PDF
This guide can help you understand why CMMI is the model to use for improving your service processes.
CMMI (Capability Maturity Model Integration) models are collections of best practices that help organizations to improve their processes. The first CMMI model was developed by a product team from industry, government, and the Software Engineering Institute (SEI) for the application of process improvement in the development of products and services covering the entire product lifecycle from conceptualization through maintenance and disposal. Following the success of CMMI models for development organizations, the need was identified for a CMMI model addressing the service industry
The audience for CMMI is anyone interested in process improvement in a service provider environment. Whether you are familiar with the concept of Capability Maturity Models or are seeking information to get started on your improvement efforts, CMMI will be useful to you. This model is also intended for organizations that want to use a reference model for an appraisal of their service-related processes.
Whether you are new to process improvement, new to CMMI, or already familiar with CMMI, this guide can help you understand why CMMI is the model to use for improving your service processes.
The attached Zip file includes:
This Microsoft PowerPoint 2016 Quick Reference covers the basics screen layout, fundamentals of using the program and working with slides, keyboard shortcuts, formatting, transitions and working with images and multimedia files. ... More >>
This Word 2016 Quick Reference Card covers program fundamentals, as well as essential keyboard shortcuts for navigation, editing and formatting that can make your work go even faster. ... More >>
This excerpt from chapter 10 focuses on creating a requirements management plan and requirements traceability matrix. ... More >>