CMMI for Services, Version 1.2

Since 1984, the Carnegie Mellon Software Engineering Institute (SEI) has served as a federally funded research and development center. The SEI staff has advanced software engineering principles and practices and has served as a national resource in software engineering, computer security, and process improvement. The SEI works closely with defense and government organizations, industry, and academia to continually improve our software-intensive systems. The SEI’s core purpose is to help organizations such as yours to improve their software engineering capabilities and to develop or acquire the right software, defect free, within budget and on time, every time.

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From Software Engineering Institute | Jul 23, 2009

CMMI (Capability Maturity Model Integration) models are collections of best practices that help organizations to improve their processes. The first CMMI model was developed by a product team from industry, government, and the Software Engineering Institute (SEI) for the application of process improvement in the development of products and services covering the entire product lifecycle from conceptualization through maintenance and disposal. Following the success of CMMI models for development organizations, the need was identified for a CMMI model addressing the service industry

The audience for CMMI is anyone interested in process improvement in a service provider environment. Whether you are familiar with the concept of Capability Maturity Models or are seeking information to get started on your improvement efforts, CMMI will be useful to you. This model is also intended for organizations that want to use a reference model for an appraisal of their service-related processes.

Whether you are new to process improvement, new to CMMI, or already familiar with CMMI, this guide can help you understand why CMMI is the model to use for improving your service processes.

The attached Zip file includes:

• Intro Page.doc
• Cover Sheet and Terms.pdf
• CMMI
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