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Achieving IT Service Quality: The Opposite of Luck Excerpt

0.97 MB | 3 files | null DOC,null PDF

Co-authors and IT experts Chris Oleson, Mike Hagan and Christophe DeMoss provide a practical guide to creating and maintaining high-performing IT services.

In their new book, "Achieving IT Service Quality: The Opposite of Luck," co-authors and IT experts Chris Oleson, Mike Hagan and Christophe DeMoss provide everyone from junior IT managers to CIOs with a practical guide to creating and maintaining high-performing information technology services. As veteran IT specialists, they know from experience that the key to successful systems is preparedness and proven methods — luck has nothing to do with it.

The concepts presented in "Achieving IT Service Quality" allow readers to navigate all aspects of information technology. From functional advice on efficiently repairing systems during a crisis all the way to strategic ideas about directing the forces of the entire organization toward IT objectives, the insights in this book address the complete IT spectrum.

This excerpt from the book, titled "The Seven Deadly Sins of IT Operations (And How to Avoid Them)," is a quick but highly informative read that starts with Sin Number One:

Over-relying on availability as your only quality metric

And carries on through Sin Number Seven:

Not having specific quality improvement goals for 2010

The attached Zip file includes:

  • Intro Page.doc
  • Cover Sheet and Terms.pdf
  • Seven Deadly Sins of IT Operations.pdf
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Synergy Books is an independent publisher based in Austin, Texas, dedicated to working with self-established authors. Every year, Synergy selects and publishes a number of titles, which are then distributed through MidPoint Trade Books, one of the fastest growing small and mid-size press distributors in North America. Synergy titles span both fiction and nonfiction with releases each year in a wide variety of genres.

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