From Synergy Books | Feb 1, 2010
In their new book, "Achieving IT Service
Quality: The Opposite of Luck," co-authors and IT experts Chris Oleson,
Mike Hagan and Christophe DeMoss provide everyone from junior IT managers to CIOs with
a practical guide to creating and maintaining high-performing information technology
services. As veteran IT specialists, they know from experience that the key to
successful systems is preparedness and proven methods — luck has nothing to do
with it.
The concepts presented in "Achieving IT Service Quality" allow readers to navigate
all aspects of information technology. From functional advice on efficiently repairing
systems during a crisis all the way to strategic ideas about directing the forces of
the entire organization toward IT objectives, the insights in this book address the
complete IT spectrum.
This excerpt from the book, titled "The Seven Deadly Sins of IT Operations (And How
to Avoid Them)," is a quick but highly informative read that starts with Sin Number
One:
Over-relying on availability as your only quality metric
And carries on through Sin Number Seven:
Not having specific quality improvement goals for 2010
The attached Zip file includes:
- Intro Page.doc
- Cover Sheet and Terms.pdf
- Seven Deadly Sins of IT Operations.pdf
