All
All

8 Things We Hate About I.T. Excerpt

717 KB | 3 files | null DOC,null PDF

This excerpt exposes IT's dirty secret that although companies are managing IT spending, they are not managing IT returns.

If IT has a dirty little secret, it's this: IT accounts for 50 percent of U.S. capital spending. And even though elaborate systems are in place to show how the capital is spent, few systems are in place to demonstrate that the capital is well spent. In other words, although companies are managing IT spending, they are not managing IT returns. In terms of personal financial management, it's akin to using Quicken to track actuals versus budget but never bothering to run the reports that tally investment returns. Furthermore, if you don't know your actual returns, you can't hold the investment broker accountable for the performance of the portfolio.

Although it seems ludicrous to imagine a meeting with an investment broker that doesn't include a discussion of realized returns, this happens every day in IT prioritization meetings.

This excerpt is from chapter 4 ("You Need Funding, and IT Needs Returns") of Susan Cramm's "8 Things We Hate About I.T.: How to Move Beyond the Frustration to Form a New Partnership with IT" and was reprinted by permission of Harvard Business Press. Copyright 2010 Susan Cramm. All rights reserved.

The attached Zip file includes:

  • Intro Page.doc
  • Cover Sheet and Terms.pdf
  • Value Management Excerpt.pdf
IT Downloads help you save time and money while executing essential IT management tasks. Download this useful resource now and put it to work for your business.

This Download is provided by:

Partner logo

Harvard Business Publishing was founded as a not-for-profit, wholly owned subsidiary of Harvard University. Its mission is to improve the practice of management and its impact in a changing world. The company is comprised of three market groups: Higher Education, Corporate Learning and Harvard Business Review Group. Through these publishing platforms, Harvard Business Publishing is able to influence real-world change by maximizing the reach and impact of its essential offering — ideas.

All IT Downloads from Harvard Business Press» | Visit Harvard Business Press »
Related IT Downloads

Compliance2 Building a GRC Program: Assessing Stakeholder Needs and Readiness

This table outlines the top needs of each stakeholder group that can help guide your conversations on priorities and needs for the GRC program. ...  More >>

IT_Man77 Job Description: Technology Project Manager

Whether you're looking to hire one or looking for a position yourself, use this detailed job description to find out what the role of a Technology Project Manager entails. ...  More >>

Strategy2.jpg Case Studies in Strategic Planning

Chapter 1 delves into the first four stages of systematic strategic planning, including clarifying current conditions, identifying competitive advantages, defining opportunities and developing strategies. ...  More >>

Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.